Snr Customer Service Representative Ii Milano

Snr Customer Service Representative Ii
Milano
Lombardia, Milano

Job Description: Customer Service Representative

**Location**:ASM Italy Milan

**Customers

- Collaborate with business development and account teams on customer agreement for Spares service levels and execute processes accordingly

- Responsible for meeting Spares and Logistics customer commitments

- Maintain good relationship with customers

**Operations/Infrastructure

- Establish customer supply chain solution and drive operational excellence for Spares parts/tools and refurbish operations, as well as reverse supply chain

- Drive improvement on the basis of agreed KPI and maintain regular reporting and review of performance

- Develop opportunities in continuous achievement of efficiency gains

- Drive improvement on agreed KPI with team members, co-work with Global Logistics department

- Support account sales/ engineering and comply with business growth

**Strategy

- Develop and sustain an optimal infrastructure for Taiwan region, aligned with company and functional strategy to support account team approach

- Manage trade off business decisions that is needed to support company and global business unit strategy

**Experience

- 5 years relevant experience in a large international Semiconductor or IT company, with Supply Chain Management, Customer Service or Procurement/Sales background

- Experienced in managing Spares, Customer Fulfillment, and Logistics operations

- Ability to influence decisions or processes impacting KPI performance

- Structured and collaborative problem-solving skills leveraging analytics

- Knowledge of business complexity, supply chain and relevant markets

- A strategic thinker with strong interpersonal and communication skills, decision making skills, people management skills, project management skills

- Experience with change management and Continuous Improvement Programs

- Bachelor's degree or higher

- Familiar with ERP, SAP experience is must