Snr Professional Services Mgr - German Speaker, Amazon Business Professional Services Milano

Snr Professional Services Mgr - German Speaker, Amazon Business Professional Services
Milano
Lombardia, Milano

To support our business growth, we are looking for a Senior / Professional Services Project Manager for a full time (40 hours/week) individual contributor position.

You will work with high potential Customers with the most complex requirements within Amazon Business solutions, helping them achieve their business goals for Procurement, Finance and Digitalisation by utilising Amazon Business.

You will lead large-scale projects to analyze, define and implement innovative solutions for our B2B customers.

You will also work closely with internal Amazon Business and Amazon teams to respond to and address Customer needs and requirements, (incl.

Sales, Product Management, Category Management, Solutions Architects and Amazon Business Leadership) to drive and prioritize solutions for Amazon Business Customers.

You need to excel at project management, be able to coordinate a large number of stakeholders, influence without authority, plan, organize, and manage all phases of a project (including project scoping, issue handling, risk management, escalation and change management).

You will enjoy problem solving on behalf of Customers, have experience in working with senior stakeholders and a proven track record of meeting and exceeding project / programme goals and customer spend expectations.

The Senior / Professional Services Manager is accountable for the following aspects of each project: - Assess current purchasing processes for customers, evaluating opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance - Drive and accelerate spend adoption through advising Customers on best practices for using Amazon Business solutions - Define requirements and scope project for utilizing AB solutions - Oversee programme execution including resource requests, project scheduling, and timely delivery - Provide timely, clear and concise and complete communications to Customer and Amazon Business Leadership where required - Assess project risks, anticipate challenges and manage timely escalations when necessary - Focus on automating service needs for Customers and on more complex engagements, work with Product Management and Technical teams to develop solutions that wfluent in ill increase customer adoption - Ensure each launch prepares the Customer to achieve their targets and adopt Amazon Business as planned, including feature adoption and spend - Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams A day in the life Start the day with an Account Manager call, whose customer you have been assigned, aligning on project approach and kick off date.

Your next call is cXML invoice testing with a Customer - you work through testing scenarios with the India-based Systems Integrations team then agree a go live date.

After lunch you review the launch metrics including user engagement with a customer's Head of Procurement whose account went live last week, troubleshooting onboarding issues.

You call a colleague in another EU locale to agree the scope of a shared internal project and end the day by updating your Financial Force Resource Planner, forecasting available bandwidth.