Social Media Specialist Bardi

Social Media Specialist
Bardi
Emilia Romagna, Bardi

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Spoke Americas, based in Escazú, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe. We are looking for a Social Media Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Delivering high quality and consistent service through social media channels such as Facebook, Instagram, Whatsapp, X, Trustpilot, Google and Amazon Reviews. Resolving queries and complaints by understanding the customer's needs, identifying the cause, selecting and ensuring full resolution. Supporting our customers on customer-related topics. Advising customers on product information including size, color and stock availability, as well as available promotions. Assisting with all online order information requests. Maintaining service and product knowledge expertise. Ensuring accurate, valid and complete data input, at any time, in all systems. Supporting back-end activities of the CRM system and ensuring loyalty program member data is checked and processed. Building sustainable relationships of trust through open and interactive communication. About you We are looking for a unique and amazing talent, who brings along the following: Minimum 2 year of work experience in a customer-facing role, ideally in a multinational contact center doing inbound and outbound customer service. C1 level in English, proficiency in other languages is welcome. Naturally accommodating, service-oriented and passionate about hosting and making people happy. Strong customer service focus and relationship building skills. Experience in handling multiple communication channels at the same time (email/chat OR phones/email). Comfortable using multiple tools while assisting customers, such as: Outlook, Microsoft Teams platform, Word, basic knowledge of Excel or similar systems. Experience with SAP is welcome but not mandatory. Knowledge of eCommerce business preferred. Ability to foster effective collaboration with a high number of stakeholders. Fast learner and understanding of systems and processes. Solid communication and negotiation skills. Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer. About Swarovski Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal savoir-faire. Since 1895, the company designs, manufactures and sells the world's highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet has always been an integral part of Swarovski's heritage. This manifests today in the company's well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in countries we operate. J-18808-Ljbffr