Software Engineer Lazio

Software Engineer
Roma
Lazio, Lazio

Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.

Serco Italia S. p. A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance, and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including central governments, defense organisations, the aerospace industry, and commercial companies.

We are seeking two Software Engineers to contribute to the development, evolution, and maintenance of a suite of applications primarily focused on monitoring and reporting service performance for the Copernicus Space Component (CSC). These applications include dashboards that provide end-to-end visibility of CSC systems performance, operations, and configuration of various services.

The role involves designing, maintaining, and evolving the Monitoring, Reporting, and Alerting applications, which monitor complex systems and service components, report real-time and long-term data, and alert authenticated users to significant events. This role is within the context of Earth Observation (EO) satellite data systems, focusing on acquisition, production, dissemination, and archival. The role includes supporting the configuration and management of an Identity and Access Management system, to access the Monitoring and Reporting (M&R) user's front-end and other Service applications. The position is framed within the Serco Copernicus Services, the unit responsible for supporting all Copernicus Sentinel's missions in abrogating operations, maintenance, and coordination services.

Responsibilities: Develop, maintain, and enhance applications for monitoring and reporting the performance of CSC Services. Implement and maintain features for monitoring data flow completeness and timeliness, from acquisition through production to dissemination and archival of EO data through the CSC. Set up and maintain plugins for API data collection (OData, STAC) from external interfaces. Plugins' development for operational data flow performance computation and data aggregation. Maintain and evolve the system and databases for long-term data storage, monitoring service parameters, real-time reporting, and alerting. Develop new features for dashboards and web applications, including improvements in data visualization and user interface. Configure and manage Identity and Access Management (IAM) solutions based on Keycloak. Collaborate with other engineering teams to integrate monitoring and reporting systems with different service components. Contribute to the planning and implementation of configurations and operational changes within the monitored systems.

Profile: Bachelor's or Master's degree in Computer Science, IT, Software Engineering, Aerospace Engineering or a related field. Strong experience with Elasticsearch and OpenSearch for data indexing and search functionality, and Grafana for monitoring, visualization, and creating custom dashboards. Proficiency in Python for backend development, including data processing, API integration, and system automation. Experience working with Docker for containerizing applications and services, ensuring consistency across development, testing, and production environments. Good knowledge of Linux Operating Systems (e. g. RedHat) and Linux shell scripting. Familiarity with web technologies, e. g. Flask, JavaScript, HTML, and CSS, to contribute to the frontend components of dashboards and configuration tools. Ability to develop and maintain scripts for system configuration and data ingestion pipelines, ensuring seamless data flow across the monitored systems. English Level B2 (Upper-Intermediate), written and spoken. Experience in developing and maintaining monitoring and reporting systems for large-scale, complex service architectures, particularly those dealing with large data flows. Experience in database design and management for both real-time and long-term data storage, including familiarity with SQL (e. g. PSQL, MariaDB) or NoSQL databases. Other Skills: Knowledge of Earth Observation satellite data product formats and Copernicus Program. Knowledge of EO ground segment data flows (acquisition, production, dissemination, and archival of EO satellite data). Experience with JIRA and GitHub. Knowledge of OData, STAC, and JIRA APIs. Knowledge of Keycloak for Identity and Access Management (IAM) is an asset. Experience in using and configuring distributed message broker systems for process queue management (e. g. RabbitMQ, Kafka). Experience in analysing and reporting performance metrics, identifying trends, and deriving actionable insights from system data. Strong problem-solving skills and analytical thinking, with the ability to troubleshoot complex systems and identify root causes of performance issues. Experience with IT service management practices, such as ITIL, and familiarity with Agile methodologies for project execution and continuous improvement. Experience with cloud infrastructures. Understanding of Kubernetes. On offer: Competitive Salary. Great career opportunities in the Space industry. Comprehensive package of benefits offered by the company, such as life insurance and health insurance. Engaging in company events to foster team spirit. Hybrid working model to support work-life balance. Opportunity to work in an international environment. Relocation: Rome's central location in Italy offers excellent transportation links within the city and across the country. The city is well-connected by a network of highways and railways, with Ciampino Airport or Fiumicino, providing convenient access to international destinations.

Serco provides relocation support for all EU passport holders planning to move to Rome and join Serco Italia S. p. A.

DE&I: Diversity, Equity & Inclusion at Serco is based on a culture where every voice is heard and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.

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