Solution Architect Milano

Solution Architect
Milano
Lombardia, Milano

We are looking for a Solution Architect to be included in the Customer Experience team of an international company operating in the field of ecommerce solutions.

The Solution Architect is an ecommerce expert in charge of projects and will lead the team to help clients achieve their results.

Solution architects play a pivotal role in driving our client's success and, ultimately, our brand's continued growth.

They investigate the platform's technical scenarios to address customer business and technical questions.

They are responsible for overseeing ecommerce projects from kickoff to launch, coordinating and collaborating with cross-functional teams to create exceptional commerce experiences while managing timelines and expectations

In this position, you'll be dealing with our customers from Southern Europe (mainly focused on the Italian Market).

Who you are

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You have 3+ years of digital commerce experience;

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You have experience in a client-facing role as the main point of contact;

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You understand the core concepts of front-end and back-end solutions;

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You are familiar with API Rest and Soap;

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You can manage multiple projects simultaneously;

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Understanding of industry trends, development principles, and project

methodologies;

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You have already worked with different ecommerce platforms;

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You have a tech & math mindset, providing simple solutions to complex problems;

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You have advanced English and Italian knowledge.

You will

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Design solutions that are simple, elegant, and scalable;

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Deliver projects on time and within budget;

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Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process);

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Improve the Net Promoter Score of clients in EMEA;

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Eventually, be able to travel within W Europe to visit clients;

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Prioritize replying to customers' as fast as possible;

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Guide business planning and digital strategy workshops;

e-commerce experience