Solution Consultant Lazio

Solution Consultant
Roma
Lazio, Lazio

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6, 000 people across the globe who embrace empathy and cultivate collaboration to succeed.

Join the team and create the future of customer experience together.

Are you ready to shape the future of customer engagement with cloud and AI-driven solutions that power billions of experiences worldwide?

At Genesys, we seek a dynamic Solution Consultant who understands business value and can articulate how technology-driven solutions can transform customer experiences.

If you have a passion for innovation, strategic thinking, and engaging with stakeholders to drive meaningful outcomes, we want to hear from you.

What You'll Do: Engage with customers to understand their business needs and articulate the value of Genesys Cloud CX solutions beyond just functionalities. Deliver compelling presentations and lead discussions with key stakeholders across various industries. Design and execute custom demos tailored to customer requirements using the Genesys Cloud CX platform. Lead Proof of Concept (PoC) initiatives, demonstrating how our solutions can solve real business challenges. Manage multiple projects simultaneously, ensuring a smooth pre-sales process and alignment with customer expectations. Stay ahead of industry trends and understand the specific contact center needs across different sectors. Collaborate with internal teams to refine solutions, drive innovation, and provide continuous feedback for product improvement. What We're Looking For: Degree in Computer Science, Engineering, Business, or equivalent experience. 2+ years in presales, consulting, or related customer-facing roles, ideally within the contact center or customer experience space. Strong business acumen with the ability to translate technical capabilities into business value. Ability to present confidently to both technical and executive audiences. Knowledge of industry-specific contact center requirements and operational challenges. Curiosity for technology and eagerness to explore advancements in AI, cloud, and digital transformation. Fluency in Italian and English. Why Join Us? Inclusive Culture: We embrace diversity and equity. Impactful Work: Help businesses transform their customer experience strategy with cutting-edge technology. Career Growth: Access to ongoing learning, mentorship, and development opportunities. Collaborative Culture: Work in an inclusive and diverse environment that values different perspectives. Work-Life Balance: Flexible work arrangements to support your well-being. Competitive Benefits: A comprehensive compensation package with great perks. We're looking for talented professionals to join our teams in Milan and Rome.

Genesys is an equal opportunity employer committed to equity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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