Solution Development Leader - Saas Customization Milano

Solution Development Leader - Saas Customization
Milano
Lombardia, Milano

Select how often (in days) to receive an alert: We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4. 0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4. 0 revolution with boldness and passion by providing best-in-class technologies. But it doesn't stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we're always on the lookout for new tech-enthusiasts to join the team With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together? POSITION SUMMARY The Solution Development Leader – SaaS Customization will lead internal and external project delivery teams (Solution Developers) and ensure resource availability to execute the successful product's customization during the implementation phase of our PLM solution, Kubix Link, for our customers, across the EMEA region. Reporting to the VP Customer Success Kubix Link EMEA, the role emphasizes team empowerment, alignment with business priorities and focus on delivering tailored and high-quality solutions to customers in a fast-paced environment. KEY RESPONSIBILITIES Leadership and Team Development Lead, mentor, and develop internal technical teams and manage external contractors across the EMEA region. Identify training paths and implement buddy programsto foster knowledge- sharing and team growth. Empower the team to develop expertise, ensuring they achieve technical excellence and are equipped to address dynamic challenges. Resource Availability and Scalability Ensure consistent resource availability and establish backup strategies to handle peak periods and critical situations. Oversee the dynamic allocation of resources to meet project demands, balancing internal staff and external contractors. Governance and Quality Assurance Establish governance frameworks to maintain quality, consistency, and scalability in technical operations. Enforce adherence to standardized methodologies (e. g. , TODO/TA) to ensure high-quality documentation and execution. Oversee deliverables to ensure alignment with customer requirements and internal standards. Support for Critical Projects Provide leadership and technical expertise for high-priority implementations, particularly those requiring system integration and customization. Participate in customer-facing discussions to address implementation-specific challenges and risks. Resolve escalated technical issues and coordinate ad hoc interventions for complex projects. Collaboration and Stakeholder Engagement Work closely with Delivery Managers to align technical deliverables with project timelines and priorities. Partner with Solution Consultants, PMs, and CSMs to address customer-specific needs and challenges. Act as a trusted technical advisor for customer discussions, ensuring alignment of expectations and outcomes. Introduce innovative tools and processes to enhance operational efficiency and delivery quality. Use feedback from customers and teams to refine technical processes and improve project outcomes. PROFILE Master in SW engineering, IT. At least 10 years' experience in managing development teams for a SaaS provider or integrator. Proven ability to manage and mentor technical teams, including internal and external resources. Strong background in system integration, SaaS customization, and delivering scalable solutions. Expertise in dynamic resource planning and ensuring consistent availability of technical teams. Strong analytical skills to address complex technical challenges with urgency and precision. Exceptional interpersonal skills to engage with regional stakeholders and customers. Experience implementing technical governance frameworks and maintaining high-quality standards. Ability to balance technical excellence with customer satisfaction in high-pressure environments. Experience working in environments focused on system integrationand customization of SaaS platforms. Proven track record of delivering high-quality solutions for complex implementations in a customer-facing capacity. Fluency in English and Italian. French is a plus. Technical skillset: Experience with NoSQL databases (MongoDB) and SQL/HQL. Experience in using SVN and version control. In-depth knowledge of software architecture, REST APIs, and integration systems (ETL, middleware, ERP, PDM, DAM). Experience with cloud systems and scalability of SaaS solutions. LOCATION The position is based in Milan office (Italy) J-18808-Ljbffr