Solution Specialist (Support Connected Devices), Metropolitan City Of Rome Capital Venezia

Solution Specialist (Support Connected Devices), Metropolitan City Of Rome Capital
Venezia
Veneto, Venezia

Social network you want to login/join with:Solution Specialist (Support Connected Devices), Metropolitan City of Rome CapitalClient:IQVIALocation:Metropolitan City of Rome Capital, ItalyJob Category:Customer ServiceEU work permit required:YesJob Reference:c0578e9eb487Job Views:10Posted:02. 03. 2025Expiry Date:16. 04. 2025Job Description:Essential FunctionsResponsible for Connected Devices Validation activity either integrated with Commercial off the shelf (COTS) vendor platforms or in house eSource Platforms.

Here Connected devices refer to medical devices that support health data collection from Trial participants like ECG, BPM, Glucose Monitoring etc.

This role will be responsible for business requirement understanding review, test case authoring and UAT execution. Responsible for creating site and subject facing documentation like Investigator Manuals, Patient Facing Guides, Site reference guides. Responsible for project managing the onboarding and operationalizing of the Connected Devices Solution. Responsible for providing support to the site through troubleshooting, problem identification, solution identification and resolution.

This is done through Service Requests using the Service Desk tool. Coordinates the routing and handling of Requests for Change to the next level of support under broad supervision. Escalates issues relating to product support or product operations to the next level of support. Works closely with various inter-departments to ensure faster resolution and solution implementation. Provides feedback based on client experiences to product and professional services teams for product and process improvements. QualificationsBachelor's Degree in Computer Science, a related field, or equivalent experience. Understanding of Clinical trials is required. Experience with Clinical research and eSource platform is preferred. Experience with Connected Devices and data management of Connected devices is preferred. Experience troubleshooting issues with sites or customers is preferred. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.

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