Spa Intern Milano

Spa Intern
Milano
Lombardia, Milano

MAIN RESPONSIBILITIES**:

- Get familiar with welcoming guests upon arrival to the SPA in a courteous and prompt manner

- Escort guests through the SPA areas illustrating them the SPA journey, available supplies for guests and facilities, gym equipment and changing areas

- Assist the team in assuring SPA premises and equipment are kept clean at all times keeping the common areas impeccable

- Learn to ensure that guest experience exceed expectations

- Support in SPA guests Reservations

- Learn to deal with guests' requests and needs in efficient and effective manner

- Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs, exceeding expectations

- Be responsible alongside with the team for the cleaning and the tiding up of all SPA areas, especially after guest visits and usage of SPA facilities and services

- Be responsible for the tiding up and the refilling of changing rooms, lockers, showers, juice bar, gym area, back of house

- Support in recording all treatments details in an accurate way, including guests preferences and relevant medical information, in order to fully manage SPA treatments bookings

QUALIFICATIONS AND EXPERTISE

- Reading, writing and oral proficiency in English and Italian

- Excellent communication and organization skills

- Working computer skills and knowledge

- Able to work calmly & confidently under pressure

Type of work: Full time

Location: Milan, Italy

Languages: English, Italian

Contract: Internship

Remuneration: 600 euros per month

Other advantages: Meals in our Staff canteen; Uniform and laundry service; Tailored training programs; Company discounts on Armani shops.