Spa Manager, Pre-Opening - The Lake Como Edition Bardi

Spa Manager, Pre-Opening - The Lake Como Edition
Bardi
Emilia Romagna, Bardi

Additional Information

**Job Number**25017472

**Job Category**Spa

**Location**The Lake Como EDITION, Via Regina 41, Cadenabbia di Griante, Como, Italy, 22011

**Schedule**Full Time

**Located Remotely?

**N

**Position Type** Management

**JOB SUMMARY

For our 5*L Spa in Como, opening in April 2025, we are looking for an experienced Spa Manager to manage the following activities:

- Operational supervision of therapists, sharing daily objectives, and CRM activities

- Client management: from welcoming to post-treatment feedback and follow-up

- Customer retention, monitoring expiring programs, and identifying new sales opportunities to discuss maintenance plans with therapists

- Reporting on finances, monitoring marketing activities, and preparing monthly/quarterly budgets.

- Direct sales of programs/products through tailored consultations

**Requirements**:

- 5 years minimum experience as a Spa Manager/Director in structured and high-level environments

- Strong organizational and multitasking skills

- Exceptional customer service and interpersonal skills

- Ability to lead and motivate a team to achieve excellence

- Knowledge of spa treatments, products, and wellness trends

- Ability to manage budgets, analyze KPIs, and optimize operations

- Attention to detail and a focus on delivering a high-quality guest experience

- Fluent in English; additional languages are a plus

- Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. _

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.

EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm.

The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you.

We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.

A place where service comes from the heart, not from a handbook.

A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

In joining EDITION, you join a portfolio of brands with Marriott International.

**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.