Spa Manager, Pre-Opening - The Lake Como Edition Bardi

Spa Manager, Pre-Opening - The Lake Como Edition
Bardi
Emilia Romagna, Bardi

JOB SUMMARY For our 5L Spa in Como, opening in April 2025, we are looking for an experienced Spa Manager to manage the following activities: Operational supervision of therapists, sharing daily objectives, and CRM activities Client management: from welcoming to post-treatment feedback and follow-up Customer retention, monitoring expiring programs, and identifying new sales opportunities to discuss maintenance plans with therapists Reporting on finances, monitoring marketing activities, and preparing monthly/quarterly budgets. Direct sales of programs/products through tailored consultations Requirements: 5 years minimum experience as a Spa Manager/Director in structured and high-level environments Strong organizational and multitasking skills Exceptional customer service and interpersonal skills Ability to lead and motivate a team to achieve excellence Knowledge of spa treatments, products, and wellness trends Ability to manage budgets, analyze KPIs, and optimize operations Attention to detail and a focus on delivering a high-quality guest experience Fluent in English; additional languages are a plus Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. J-18808-Ljbffr