Spa Manager, Pre-Opening - The Lake Como Edition Bardi

Spa Manager, Pre-Opening - The Lake Como Edition
Bardi
Emilia Romagna, Bardi

JOB SUMMARY For our 5*L Spa in Como, opening in April 2025, we are looking for an experienced Spa Manager to manage the following activities:

Operational supervision of therapists, sharing daily objectives, and CRM activitiesClient management: from welcoming to post-treatment feedback and follow-upCustomer retention, monitoring expiring programs, and identifying new sales opportunities to discuss maintenance plans with therapistsReporting on finances, monitoring marketing activities, and preparing monthly/quarterly budgets. Direct sales of programs/products through tailored consultationsRequirements: 5 years minimum experience as a Spa Manager/Director in structured and high-level environmentsStrong organizational and multitasking skillsExceptional customer service and interpersonal skillsAbility to lead and motivate a team to achieve excellenceKnowledge of spa treatments, products, and wellness trendsAbility to manage budgets, analyze KPIs, and optimize operationsAttention to detail and a focus on delivering a high-quality guest experienceFluent in English; additional languages are a plusMarriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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