Spa Receptionist (M/F/D) Milano

Spa Receptionist (M/F/D)
Milano
Lombardia, Milano

The opening 5-Star Resort "L'Affetto sul Lago di Garda" belongs to the international group "Hirmer Hospitality" and is located in Salò on a verdant hillside overlooking the amazing Lake Garda.

This prestigious Hotel houses 99 guest rooms and suites and is provided with 2 Restaurants, 1 Pizzeria, 2 Bars, a Meeting room, 1 indoor and 2 outdoor swimming pools and an innovative Wellness Center & SPA of 2, 000 square meters.

The SPA Receptionist synergically cooperates with the Cosmetologists, the Hairdresser, the Pool Runner, the SPA Therapists and the other Masseurs/Masseuses.

Job title of direct supervisor: Spa Manager of the Resort.

**Responsibilities

- Welcoming Guests, always with the top level of hospitality and professionalism, consenting special requests

- Keeping the SPA Reception area clean and tidy and keeping a consistent presence at the SPA desk

- Communicating all relevant information to the SPA Therapists and Cosmetologists

- Billing the SPA treatments timely and accurately, checking the offers and discounts (such as Family&Friends, Staff discounts )

- Assuring that the SPA services and treatments are delivered on time and dealing with any requests and issues timely, courteously and professionally

- Preparing Guests schedules for the next day's arrivals, making sure the treatments booked are accurate and booked in a suitable time frame

- Keeping updated knowledge of the whole range of available treatments and giving advice on treatment procedures and contra-indications

- Being scrupulous and proactive when dealing with guests who have contra-indications to find suitable alternatives

- Managing general administration duties, guaranteeing that the required information and items needed are replenished and ready for use

- Assuring that the required Health & Safety and daily checklists are completed and recorded accurately

- Keeping top level of customer centricity and Guests´ satisfaction, going the extra mile and exceeding expectations

- Driving the desk sales and reaching targets for treatment launches

- Assisting the SPA Manager with utilizing all the SPA spaces and Rota managementa, attending and participating in meetings and training sessions

- Assuming the responsibility of opening and closing the SPA on designated times

- Supporting the Pool runner when necessary

- Minimum 2 years´ experience in a high-level SPA/therapy center as receptionist

- Good knowledge of the holistic and wellness trends (reflexology, Swedish, prenatal, hot stone, trigger point, lymphatic system, shiatsu, sports and deep tissue massage)

- Experience and familiarity with the health and safety rules (e. g. , the legal/fire/safety practices pertinent to the role)

- Italian and English confidence are mandatory; German confidence is an advantage

- Availability to work 5 days per week, rotating on all shifts, also on weekends and holidays

- Team working, high discretion, high attention to details, problem solving, punctuality, proactivity, flexibility, customer centricity and humility are a must

- Legal right to work in Italy

**Benefits**:

- We offer a full-time labour contract according to C. C. N. L.

Settore Turismo with high level compensation

- 5-star canteen and breaks

- Food&Beverage discounts

- We are part of the Hirmer Group!

Family & Friends rates at all our hotels and opportunities for further development in an organically growing company

- Fitness area free entrance in some slots

- Strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade)

- Cleaning and ironing of the uniforms

- Training and coaching programs - we support you individually and specifically

The Resort "L'Affetto sul Lago di Garda" is proud to be an equal opportunity workplace in compliance with the laws 903/77 and 125/91.

We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.