Spa Service Agent Milano

Spa Service Agent
Milano
Lombardia, Milano

MAIN RESPONSIBILITIES

- Work closely and assist the SPA Manager in establishing and maintaining budget and marketing objectives, operating criteria, highest standards of service.

- Ensure guest experience exceed expectations.

- Maximize SPA revenue, bookings and sales.

- Assure SPA premises and equipment are kept clean at all time ensuring guests and colleagues' health and safety at all times.

- Actively promote the SPA and marketing activities set out by the SPA Manager and the Marketing department.

- Promote the sale of SPA Services and beauty products in conjunction with beauty treatments.

- Assist in the sales of accessories and cross related services and activities in the SPA.

- Responsibility for all payments made for beauty therapy treatments/products.

- Dealing with clients requests & needs efficiently and effectively.

- Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs exceeding expectations.

- Take appropriate action to resolve guest complaints as per SPA regulations.

- Take responsibility for stock control ensuring optimum stock levels at all times containing costs.

- Take responsibility for SPA bookings and accounting systems.

- Producing financial and statistical reports as requested by Manager.

- Take responsibility for opening and closing the SPA.

- Take responsibility for cashing up.

- Take responsibility for the accurate maintenance of SPA equipment and operating supplies, contacting promptly Maintenance and follow-up.

- Keep accurate records of suppliers and external maintenance companies visits.

- Record accurately details of all treatments taken for each client including clients preferences and information relevant to receiving SPA Treatments.

- Check guests health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly.

- Contact SPA Manager regarding guests medical conditions, health needs or when taking medication.

- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.

- Ensure to be familiar with the emergency procedures and is in a state of preparedness for any emergency which may occur.

Meals in our Staff canteen; Uniform and laundry service; Tailored training programs; Company discounts on Armani shops.

Dipartimento: Spa

QUALIFICATIONS AND EXPERTISE

- Reading, writing and oral proficiency in English and Italian

- Previous experience in similar or related positions

- Excellent communication and organization skills

- Able to work calmly & confidently under pressure

Contratto di lavoro: Tempo pieno, Tempo determinato

Benefit:

- Mensa aziendale

- Sconti sui prodotti o servizi dell'azienda

- Supporto allo sviluppo professionale

Orario:

- Dal lunedì al venerdì

- Festivo

- Turni

- Weekend

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo

- Quattordicesima

- Tredicesima

Esperienza:

- SPA Service Agent: 1 anno (Preferenziale)

Lingua:

- Inglese (Preferenziale)