Spare Parts & Customer Service Specialist (Fixed-Term Contract), Bologna BOLOGNA

Spare Parts & Customer Service Specialist (Fixed-Term Contract), Bologna
Bologna
Emilia Romagna, BOLOGNA

Spare Parts & Customer Service Specialist (fixed-term contract) Location:Bologna, Italy

Client:GD

Job Category:Customer Service

EU work permit required:Yes

Job Reference:07de114e9e64

Job Views:12

Posted:22. 01. 2025

Expiry Date:08. 03. 2025

Job Description:The resource will be based in the Spare Parts Order Handling & Customer Service Area and will support the team in the following activities:

Ensure effective and efficient management of the customer and branch order fulfilment process, providing system entry, confirmation management, dispatch and tracking of materials in coordination with the warehouse. Ensure correct and timely customer service by analysing the nature of enquiries and taking appropriate action involving the relevant business areas to ensure an appropriate level of customer satisfaction in line with expected standards. Manage the spare parts non-conformity complaint process from customers and branches, involving the business areas concerned from time to time and monitoring the number, nature and outcome of complaints. Monitor the overall performance of the spares function by customer and geographical area in terms of volumes, service levels, backlogs, order processing times and attention to invoice payment terms, highlighting potential problems and proposing corrective action. What You Need to Be Successful:Bachelor's or Master's degree in business, law or languagesKnowledge of contracts1-2 years' experience in a similar position with a focus on customer care is welcomeExcellent knowledge of English (written and spoken) and a second language (French, Spanish or Chinese)SAP knowledge a plusStrong communication skills are essentialAbility to work both independently and as part of a teamPlease note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job.

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