Spare Parts Specialist Castel Maggiore

Spare Parts Specialist
Castel Maggiore
Emilia Romagna, Castel Maggiore

About Sasib

SASIB is a leading organization headquartered in Castel Maggiore, Italy.

As a key player in the manufacturing of automatic machinery for the tobacco industry, we specialize in cigarette making and packing, filter tubes, and machines for other tobacco products (OTP).

Our business encompasses a wide range of new technologies and special product development, aimed at developing new machines to respond to the latest market demands for medium-speed production lines.

We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.

SASIB is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia operates in 36 countries with 20 different companies and employs over 8, 000 people as of 2023.

**About the role

The resource will be based in the Spare Parts area and will support the team in the following activities:

- Ensure effective and efficient management of the customer and branch order fulfilment process, providing system entry, confirmation management, dispatch and tracking of materials in coordination with the warehouse;

- Ensure correct and timely customer service by analysing the nature of enquiries and taking appropriate action involving the relevant business areas to ensure customer satisfaction in line with expected standards;

- Manage the spare parts non-conformity complaint process from customers and branches, involving the business areas concerned from time to time and monitoring the number, nature and outcome of complaints;

- Monitor the overall performance of the spares function by customer and geographical area in terms of volumes, service levels, backlogs, order processing times and attention to invoice payment terms, highlighting potential problems and proposing corrective action.

**What you need to be successful

- Bachelor's or Master's degree in business, law or languages;

- A minimum of 2 years' experience in a similar position with a focus on customer care is welcome;

- Excellent knowledge of English (written and spoken) and a second language (French, Spanish or others);

- Good Microsoft Excel skills;

- SAP knowledge a plus;

- Willingness to travel (30%).

Job Reference: CGS12244