Sr. Business Coach Milano

Sr. Business Coach
Milano
Lombardia, Milano

Bachelor's degree.

- Relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management.

Job summary

Equal parts advisor and operating partner, Amazon's team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses during a transformational time.

The Business Coaches find and execute value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business.

As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.

The Business Coaches partner with our DSP owners as they launch and scale their business in one of the fastest growing industries in the world.

The Business Coaches will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.

The Business Coaches will collaborate with an integrated internal team of Station Managers, DSP Managers, Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.

The Business Coaches support owners by removing obstacles and improving financial, operational, and safety practices at the network level.

The Business Coaches will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

On a daily basis, the Business Coach is responsible for:

- Supporting owners as they onboard to the program and prepare to launch.

- Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.

- Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights.

- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.

- Coaching business owners to run compliant, high performing companies

- Developing the relationship between Amazon and our DSP partners

- Experience leading process improvements through Lean process, Kaizen, and Six Sigma.

- Experience project planning in ambiguous environment

- Strong communication (public speaking and writing).

- Enjoys analytical work and using data to provide thought-provoking and workable solutions.

- Proven experience of helping teams achieving goals.