Sr Client Services Project Manager Napoli

Sr Client Services Project Manager
Napoli
Campania, Napoli

Job Title: Sr Client Services Project Manager x 2

**Requisition ID: 192288BR

We have 2 fantastic opportunities for Sr Client Services Project Managers become available due to growth within the team, so these are new positions!

If you are customer focused with a can-do attitude and like a challenge and want to be immersed into a global role where you make life changing differences then read on.

**Location: Remote UK OR EU

**How will you make an impact?

The Sr Client Services Project Manager has overall responsibility and accountability for providing Global Operational Leadership and proactive Client Relationship management to a client or group of clients as appropriate ensuring appropriate communication, business engagement, implementation and service delivery to enable retention, growth and long term mutual business partnership.

This will be achieved through leading global teams comprised of Global Project Leads and Project Managers across multiple service lines and functions, including some or all of the following: Distribution, Packaging, Clinical Supply Optimization Services, Clinical Ancillary Management, Comparator, Labelling and Business Development.

For large global clients that use multiple BSD services, a Sr Client Services Project Manager is assigned to manage the relationship holistically, understanding the client's strategy and portfolio of products in the pipeline; leverage our global network to achieve client objectives; point of escalation for the client and the Global Project Lead.

**What will you do?

- Manages and leads strategic operational aspects of large scale clinical trial projects / programs with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.

- Plans, analyses and assesses client business potential and commercial proposals working in partnership with assigned Global Relationship Directors, and Business and Account executives and development teams, including assisting with the formulation of plans for growth, AOP and strategy of new service lines.

- Anticipates, understands, and responds to the needs of clients within our organizational success parameters by acting as the "Voice of the Customer" catalyst in the organization.

- Recommends appropriate placement of work for assigned clients at various sites making the appropriate technology, region or capacity decision in the best interest of the clients study.

- Ensures the executive sponsor is informed of all customer relationship issues, needs and developments.

- Leads client business review process, QBR's, Quality reviews, meetings and workshops with overall collation assessment monitoring of actions, business performance metrics and targets.

- Works with Global Project Leader to define project milestones and deliverables, to monitor and report on critical path.

- Conducts risk review of project plan and critical path deliverables on a reoccurring basis and establishes shared risk mitigation plans.

- Manages and facilitates client problem and solution escalation process serving as a liaison with Global Project Leadership to ensure effective solution/resolution.

- Communicates with clients and other stakeholders to gain support for improvement initiatives and actively solicits suggestions for improvement.

- Reviews high level client and program budget vs. actual performance and associated actions.

May be asked to utilize or develop tools to accomplish this review.

Assists in revenue collection where required.

- Sets priorities, monitors progress towards goals, and tracks key details.

Reports progress as required.

- Applies appropriate rationale and effective communication skills that will be able to influence key decisions and lead constructive debate on challenging topics across multi-site projects / programs.

- 10 - 25% Travel domestically and internationally as needed.

**How will you get here?

**Minimum Qualifications**:

- In depth understanding of clinical trials and other business services.

- Understanding and competent use of SOPs required by company Quality standards.

- Good knowledge of company functions globally

- Ability to actively and successfully use a range of influencing and leadership styles dependent on situation.

- Ability to speak, listen and write in a clear, concise, and timely manner using appropriate and effective communication tools and techniques.

- Ability to influence internal and external contacts on services including but not limited to, Clinical Research, IVR and vendor management groups.

- Ability to overcome obstacles and achieve key outcomes and follow through to get things done and deliver what is promised and to manage competing priorities.

- To assess situations to determine the importance, urgency and risks, and makes clear decisions which are timely and in the best interests of the organization.

- Requires ability to assess problem situations to identify causes, gather and process relevant informa