Sr Director, Business Management Monza

Sr Director, Business Management
Monza
Lombardia, Monza

Group/Division Summary**:

This opportunity is part of the Pharma Services Group, reporting into the commercial operations team, supporting the sterile business our Drug Product business.

The site this role will support is a large, multipurpose pharmaceutical development, manufacturing, and packaging campus.

The operation provides both development and commercial services for sterile injectables forms.

**Position Summary**:

This is an exciting opportunity for a Director, Business Management to join a fast-growing team!

Lead business relationships with existing commercial clients in order to provide a spectacular customer experience.

Serve as the liaison between Pharmaceutical Development Services and Commercial site management for the introduction of new products from the Development pipeline and directly support clients on new Technical Transfer projects!

The scope of the position covers 5 major areas:

**Key Responsibilities**:

**Client Relationship Management**:

- Leads Site Business Management Team and ensure team members serve as leaders in site business activities representing the client interests, while improving the sites financial position.

- Leads large new business and business expansion opportunities and coaches Business Managers to ensure effective management of such opportunities.

- Identifies and prioritizes opportunities and drive teamwork across functions to support clients and achieve desired results.

- Leads all clients' business relationship to ensure all issues are promptly handled and all communications are timely and accurate.

- Ensures plan executions are done in full respect of agreements and in compliance with Master Supply Agreement (MSA).

- Shares reports with top management and central corporate functions on matters that could impact performances and problems, with solutions and action plans in place.

- Leads initiatives for talent, growth, client experience, and Technology Transfer.

- Participates and advises on site-based initiatives for clients, strategic deals, and technology selection.

**2.

Quotations and Supply Agreements**:

- Develops and finalize MSA with clients; reviews new business proposals to ensure alignment with financial commitments.

- Ensures the accurate assessment of the overall cost of a new or existing project (cost of production, capital requirements).

- Ensures that all MSA requirements are timely completed, including pricing, payment terms, renewals, yield reconciliations, etc.

- Focuses on strategic issues, including large MSAs and/or large potential deals.

**3.

Strategic Leadership**:

- Owns the identification of new initiatives with tools within Operational Excellence.

- Develops and sets the strategic plans for the site Business Management team to ensure growth, expansion, and projects are met.

- Ensures accurate execution of all projects between the sites and clients.

- Proposes solutions to resolve Technical Transfer (TT) critical activities in partnership with other site functions to respect the timelines and technical activities.

- Develops and authorizes new processes.

- Works with the site General Manager and as part of the site leadership team handles the business in accordance with what we value, policies and agreements with clients.

**4.

Financial and Forecast Management**:

- Knows financial obligations within the Master Service Agreement (MSA) and work with Finance to assure compliance.

- Participates in the sites Business Plan and contribute to validate ongoing forecasts.

- Lead key site programs support and revenues realization at network level.

Drive Steriles network revenues/sales growth objectives in close collaboration with Operations and Commercial leadership.

- Lead Base Business Expansions/volumes addition coordination across the network, in close cooperation with sites, Strategic & Key accounts teams.

- Contribute to pricing strategy and execution across the network, for contractually entitled annual price increases and any pricing surcharges that may apply.

- Contribute to revenues realization from Business Expansions/Covid renewals/on-time new product launches.

Ensure regular reporting to PSG Commercial and DPD senior leadership.

**5.

Talent and Team Management**:

- Engages, coaches, enables outstanding performance within the Business Management Leadership Team.

Identifies, attracts, motivates and retains outstanding talent.

- Builds meaningful development opportunities and provides mentorship.

- Generates and implements development plans for Business Management leaders and extended team.

**Qualifications**:

**Education**:

- Bachelors degree in Science and/or Business - Master's degree preferred, MBA desirable.

**Skills / proficiencies**:

- Strong understanding of the pharmaceutical manufacturing and outsourcing including Good Manufacturing Practices

- Consistent record in leading services oriented technical portfolios and providing outstanding customer support

- Extensive Customer Relationship Management experie