Sr Product Manager - Gen/Ai Training, Support & Milano

Sr Product Manager - Gen/Ai Training, Support &
Milano
Lombardia, Milano

About the Role**:

**Grade Level (for internal use)**: 11

**About the Role**:

**Job Title**: Gen/AI Integration Specialist

Level 11

**Location**: Multiple (Europe, Middle East or South Africa)

**The Team**:

You will join a highly motivated team scaling innovation and building platforms for our Commodity Insight business lines including news, pricing, research and analytics.

We use Agile methodologies to drive ongoing delivery work closely with business and technology partners to share knowledge, embrace change and implement best-of-breed technology.

**Responsibilities and Impact**:

This role understands in a deep way how the new Gen/AI technologies can be applied to create content, automate workflows, and improve data analysis.

This vision, combined with the knowledge of the content creator's internal processes and a desire to create seamless, integrated, efficient and high-value workflows for the business, will drive successful implementation of the new generation of content analysis and creation tools.

Collaborate with content creators to identify and implement GenAI solutions, including writing of effective prompts and engaging GenAI to optimize content generation.

This may potentially include developing complex prompts to enhance content quality and extract data to feed databases.

Champion the adoption of GenAI tools across the company, including to senior leadership, with a focus on positive storytelling.

Analyze and optimize key processes by understanding user needs and issues to design efficient and effective business workflows

Model and encourage change management practices so that business teams are actively engaged in change, adopt new solutions or ways of working and improve the probability of a successful transition.

Create relevant, simply and concise training content and process documents that helps colleagues understand changes, tells a compelling story and enables effective sharing of information.

**What We're Looking For**:

**Basic Required Qualifications**:

Demonstrated experience in crafting prompts for generative AI, with a portfolio of examples ranging from simple to complex scenarios

Bachelor's degree in journalism, communications, computer science, or a related field preferred; equivalent practical experience will be considered.

Proficiency in a scripting language like Python to facilitate prompt development and testing.

Proficient in training and change management to foster technology adoption.

Excellent communication and collaboration skills to work effectively with diverse teams.

Proficiency in the English language, writing and speaking.

**Additional Preferred Qualifications**:

Practical experience with data analysis and AI-driven problem-solving techniques

Familiarity with LEAN Six Sigma principles

Experience in change initiatives

Experience in content creation activities - researching, reporting and content analysis

About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress.

Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI).

S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

What's In It For You?

**Our Purpose**:

Progress is not a self-starter.

It requires a catalyst to be set in motion.

Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day.

We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities.

We Accelerate Progress.

**Our People**:

We're more than 35, 000 strong worldwide—so we're able to understand nuances while having a broad perspective.

Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets.

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integ