Sr Professional Services Mgr, Amazon Business Milano

Sr Professional Services Mgr, Amazon Business
Milano
Lombardia, Milano

Must have a Bachelor's degree

- Must have experience in Program and Project Management

- Must have experience managing senior stakeholders to influence key decisions

- Must have experience managing complex negotiations

- Must show evidence of data analysis

- Must have a demonstrable track record of delivering results

- Must have experience in Supply Chain / Procurement

- Must be fluent in Italian and English

Job summary

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account.

We focus on building solutions that enable business customers to rethink current strategies, tools and processes for Purchasing and innovate to be fit for the future.

Our Customers include individual professionals, small businesses and large institutions.

Our business Customers have different needs than Amazon retail/consumer Customers, and we reinvent everything from how we display our selection, price our products and provide the right customer experience to serve this segment.

Key job responsibilities

The Senior Professional Services Manager is accountable for the following aspects of each project:

- Analyze current purchasing processes for customers and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance

- Advise Customers on best practices for using Amazon Business solutions

- Help define requirements and scope program for utilizing AB solutions

- Oversee programme execution including personnel assignment, project scheduling, and timely delivery

- Provide timely, clear and concise and complete communications to Customer and Amazon Business Leadership

- Assess program risks, anticipate challenges, and provide escalation management when necessary

- Focus on automating service needs for Customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption

- Meet or exceed targets for Customer and/or feature spend adoption

- Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams

A day in the life

Start the day with an Account Manager connect, whose customer project you have been assigned, aligning on the project approach and kick off date.

Your next call is cXML invoice testing with a Customer about to go live - you work through testing scenarios with the Systems Integrations team then agree a go live date.

Over lunch you conduct a Webinar for 200 users launched this week, taking time to trouble shoot onboarding issues and then follow with a US team call on a shared internal project.

You close with a Financial Force Resource Planner update, correctly forecasting available bandwidth.

- Knowledge of procurement and source to pay processes and solutions

- Strong services delivery or customer success management experience, B2B industry preferred

- Experience developing implementation delivery methodologie