Sr. Renewals Account Representative Lazio

Sr. Renewals Account Representative
Roma
Lazio, Lazio

Req id**:26547

Rome, Rome, IT

**OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

**_

General Description_

We are seeking a Renewals Representative who will focus on relationship management, selling the value of Opentext Maintenance and Support Programs and driving retention as well as growth.

You will be responsible for quoting, establishing regular outreach, positioning upsells, regular follow-up and closing renewals.

_You will Maintain regular contact regardless of whether there is a specific client need requiring attention.

_Shows deep understanding of underlying future needs or issues.

Provides support, actions and solutions.

_You will make decisions based on maintaining the long-term relationship.

Thinking through the impact.

_Proposes appropriate solutions for successful results.

**_YOU ARE GREAT AT:_

- Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer

- Being the Trusted advisor for the Customer for their support needs.

Cultivating an environment of mutual value recognized between OpenText and our customers.

- Utilizing departmental standard operating procedures to effectively manage the renewal process.

- Taking ownership of the contracts assigned to you.

A strong sense of urgency and ownership is required to manage your portfolio resulting in full value, on time renewals.

- Understanding of road map for products.

- Identification of at-risk contracts and early engagement with internal stakeholders to mitigate

- Additional duties as required

**_What It Takes_

- Previous experience working within a software license renewals team

- Excellent communication skills, written and spoken, strong listening skills

- Experience in contract and pricing negotiation

- Solid sales skills with a customer focus

- Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams

- Experience in an outbound phone sales/support role

- Willingness to take on ad hoc responsibilities

- Experience in SAP is an asset

- The following additional languages would be advantageous but are not a prerequisite

- French

- Italian

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText's Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office.

Accommodations may be available.