Sr Representative Service Operations Emeaa Monza

Sr Representative Service Operations Emeaa
Monza
Lombardia, Monza

At Thermo Fisher Scientific, each one of our 65, 000 extraordinary minds has a unique story to tell.

Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

Your work will have real-world impact, and you'll be supported in achieving your career goals.

**Job Title**: Sr Representative Service Operations EMEA

**Reports to**: Supervisor Service Operations (resp.

Manager Svc Ops EMEA)

**Group / Division**: GSS Global Service & Support

**Career Band**: FSST102 (Grade 3)

**Job Family**:Global Service and Support (GSS)

**Job Sub Family**: Field Services Functional Area

**Job Code**:FSST102

**Job Track**:Support

**Position Location**:Italy - Monza

**Number of Direct Reports**:Nil

**Position Summary**:

Contributes to Customer Satisfaction and takes care of meeting customer's needs.

Impacts Customer Satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team.

Impacts upon the Company's achievement of Sales and Service plan and forecast by ensuring the timely and accurate processing of orders, contracts, tenders, service calls etc.

**How will you make an impact?

As a Senior Service Support Representative, you will contribute to customer satisfaction and take care of meeting our customer's needs.

You impact customer satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team.

You will contribute to make sure we are achieving our sales and service plans and forecasts by ensuring the timely and accurate processing of service quotes, orders, instruments repairs and invoicing.

**What will you do?

First point of contact for our external and internal customers, with all service-related requests, ensuring these are managed within Service Level Agreements (SLA) and Key Performance Indicators (KPI) using multiple systems within the Thermo Fisher Scientific business.

Supports Service Manager, team lead and colleagues in the field with general admin tasks to remove admin from the field colleagues as directed

Working together with several different departments, e. g Finance, Customer Care and contract team

**How will you get here?

Experience in a customer contact or order administration role, preferably in a fast-changing environment

Basic Understanding of a service business and customer experience Knowledge,

**Knowledge, Skills, Abilities

Fluent Italian & English - Additional language would be an advantage

System know ledge: SAP, E1, Lotus Notes, Power BI

Must possess excellent administration skills, organizational aptitude and the ability to plan and time manage various tasks.

Excellent administration skills, organizational aptitude and the ability to plan and time manage various tasks

Computer literate - 'Microsoft Office' - Word, Excel, PowerPoint