Stage (Customer Care & Back Office Support) Lazio

Stage (Customer Care & Back Office Support)
Roma
Lazio, Lazio

FlexAuto is growing rapidly, and we are looking for a Customer Care & Back Office Support to join our team in our offices at Rome, Italy.

This is a unique opportunity for a Stage position within the fastest growing Greek scale-up company and one of the fastest in Europe.

Who We Are FlexCar is more than a car leasing company.

We redefine the way consumers own a car by offering flexible and accessible terms and an all inclusive premium service.

Our aim is to elevate the car leasing field and pave the way for the future of mobility in Greece, Italy, Cyprus, Mexico and across the globe.

People at FlexCar We are constantly looking for curious and ambitious minds that are eager to be part of an exciting journey and a very strong professional team, so if you are ready to kick off your career at one of the most promising European start-ups, join us!

Position Summary Handle requests and communications related to operational and administrative matters, focusing on efficient management and reducing potential risks.

Provide support to various departments and ensure smooth workflows, including the preparation and archiving of documentation.

Responsibilities Maintain and regularly update a file of customer-related issues and disputes.

Manage incoming communications (e. g. , via PEC) and ensure timely, appropriate responses.

Prepare and process authorization and operational documents.

Collect, organize, and manage document archives in line with company standards.

Collaborate with the Manager to ensure compliance with company policies and procedures.

Implement operating procedures in accordance with project standards, addressing deviations or critical issues with the Manager when necessary.

Report critical customer cases or operational roadblocks to the Manager.

Requirements Previous experience in back-office roles or claims management.

Familiarity with the automotive industry is a plus.

Knowledge of management systems and main software tools in use (e. g. , Hubspot, Oracle).

Strong organizational, interpersonal, and communication skills.

Problem-solving abilities with a focus on efficiency and results.

Proficiency in Italian and English.

Benefits Opportunity to have in internship in one of the fastest growing scaleups.

A working environment with an amazing culture that is based on Respect, Fairness, and Transparency Free coffee and beverages Ongoing training and development All applications will be treated in utmost confidence and will only be seen by members of our recruitment team.