Stage Customer Service B2C Nespresso Bardi

Stage Customer Service B2C Nespresso
Bardi
Emilia Romagna, Bardi

Position Snapshot

- Nespresso in Italy, Milan (Assago) Head Quarter

- Undergraduates or graduates in economics

- Full-time internship (6 months)

- Start date: May

**Position Summary

You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating on the new platform integration for the customer journey process

**A day in the life of Customer Service Specialist B2C

- Support with proactive approach the Customer Service activities together with the team

- Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance

- Highlight and anticipate possible issues

- Identify improving areas, actively promote continuous improvement approach

- Ensure communication and collaboration with other functional departments (Supply Chain, Marketing, T&Q, etc. ) for a quick reaction to urgencies or issues

**What will make you successful

- Curiosity and interest to processes in a complex and dynamic Customer Service

- Strong Project Management skills

- Strong analysis and problem-solving skills

- Good communication skills

- Positive forward-looking mindset and team spirit

- Fluent in English

- Knowledge of Microsoft Office: Excel, PowerPoint

We are Nestlé. We are the **_Good food, Good life_** company.

- Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels. We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.