Stock Operations Manager - Boutique Milano Milano

Stock Operations Manager - Boutique Milano
Milano
Lombardia, Milano

Social network you want to login/join with:Client:Location:Job Category:OtherEU work permit required:YesJob Reference:9c69f458b7b2Job Views:3Posted:02. 03. 2025Expiry Date:16. 04. 2025Job Description:GENERAL ROLEThe Stock Operations Manager ensures optimal management of the store stocks to enable sales teams to provide the best service to customers.

This role involves supervising stock operations and being a strong support and partner to other teams.

The Stock Operations Manager is responsible for all physical and corporate software product flows, ensuring that the store stock is constantly accurate and well-organized, in strict respect of the Group procedures. The Stock Operations Manager successfully manages all operations activities, leading and supporting the development of their team with the highest integrity, actively embodying Hermès culture and values. MAIN RESPONSIBILITIESTeam and transversal managementManage the stock controller and organize the day-to-day work;Set objectives and conduct yearly appraisals while providing regular feedback;Train, coach, and develop team members;Liaise with the Store Manager, Sales & Service Manager, and Sales Team whenever relevant;Act as the entry point at store level for all questions and issues related to stock;Assign corrective actions to store team members in case of stock-related issues;Contribute actively to team meetings organized by the Store Manager and during morning briefings to report on operational issues and stock-related KPIs. Day-to-day operations and controls for perfect stock accuracyManage, supervise, and support the team on processing all incoming and outbound product flows, ensuring perfect synchronization between physical and system-based flows;Monitor and organize/perform the cancellation and reintegration into available stock of expired reservations;Supervise follow-up and correct negative stocks;Stock takes & cycle countsPlan and ensure appropriate preparation of stock takes and cycle counts;Contribute to scanning and investigations;Produce the final report for the Finance Department;Propose actions to improve future stock take results and reduce shrinkage. Maintenance & securityMonitor and organize the boutique day-to-day to ensure timely interventions and quality controls;Manage external security agents in coordination with the Store Manager. Define and implement an optimized organization of storageDefine, implement, and communicate storage best practices and processes in line with business needs and internal rules;Proactively perform adjustments whenever necessary to adapt to changing needs. Stock related proceduresBe responsible for the appropriate application of storage rules, stock procedures, and best practices;Act as the store's key user and trainer on stock-related processes: train newcomers on processes & tools, communicate on any evolution, support the team on any issue;Raise alerts if needed and propose action plans/corrective actions to optimize flows, simplify day-to-day operations, and facilitate the work of the store team;Liaise with your Store Manager to pull the right products;Manage replenishment processes in coordination with the Store Manager, analyzing stock levels, future/pending deliveries, and sales;Assist store management in monitoring overall stock and preparing purchases. PROFILEBachelor's and Master's Degree, preferably with an analytical focus;Very organized, rigorous, reliable, proactive, and capable of organizing the team's work and anticipating needs;Fluency in Italian and English; a third language is an advantage;Professional background in a stock and managerial position, preferably with international and luxury fashion retail experience;Proficient with Excel and IT tools;Service-oriented and proactive in proposing improvements and supporting team members;Strong management skills with the ability to lead and motivate a team and drive performance;Professionalism, enthusiasm, dynamism, ease of integration, and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements:Excellent interpersonal and communication skills, with a customer service orientation;Team player mentality to build meaningful relationships and ability to work autonomously;Availability, flexibility, and dynamism to function in a high-paced environment;Determined to be part of a people-centric retail project, requiring a vocation for human values, passion, and a strong aesthetic sense.

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