Store Manager Milano

Store Manager
Milano
Lombardia, Milano

COCO-MAT group, an innovative Greek company in the field of natural sleep, is looking for a highly energetic, passionate, and responsible new member for its Retail Sales team and specifically for the position of:Store ManagerLocation: Milan, city centerWho we are: COCO-MAT is a company that creates handmade products which reflect the authenticity of the Mediterranean culture and takes great pride in the fact that people around the world experience the benefits of quality, and healthy Sleep on Nature.

In more than 30 years, COCO-MAT has managed to expand its presence, from Greece to a global network of stores in more than 20 countries, while has branched out beyond the manufacturing and retailing of premium quality handmade natural mattresses to the hospitality industry. About the role: We are seeking a highly motivated and experienced Store Manager to lead our retail team in Milan.

You will manage all retail activities, from sales and customer service to staff management and store operations, ensuring an exceptional customer experience, and maintaining COCO-MAT's premium brand standards.

This role requires a strategic, results-driven leader with strong communication and relationship-building skills, ideally with experience in luxury retail. Key Responsibilities:Manage day-to-day store operations, including inventory management, store cleanliness, and visual merchandising in line with brand guidelinesTrain and coach the team to ensure every customer interaction reflects COCO-MAT's values of hospitality, knowledge-sharing, and quality. Cultivate relationships with high-end clientele by providing personalized, concierge-level serviceEnsure proactive and timely after-sales follow-upEnsure that all processes are executed efficiently and in compliance with company standardsPrepare and submit regular reports on sales performanceCollaborate with internal teams (marketing, logistics, etc.

)Qualifications: Bachelor's degree in Business, Retail Management, or a related field is preferred but not mandatoryMinimum of 4-5 years of experience in luxury retail managementExperience in coaching and developing staff to enhance their skills and ensure high performanceStrong organizational skills with experience in store operationsStrong ability to foster a collaborative team environment while driving individual accountabilitySkills that are required for the role:Excellent interpersonal and communication skillsA proactive problem-solver with a hands-on approachAbility to lead and motivate teamPassionate about delivering an exceptional customer experienceWhat we offer:A competitive compensation package reflecting the candidate's experience and skillsPermanent contract offering stability and job securityHigh performance-based bonusesExtensive product trainingOpportunities for professional development and growth within a continuously expanding corporate group