Store Manager Napoli

Store Manager
Napoli
Campania, Napoli

R-Store, Apple Premium Partner is proud to announce the partnership with Leica Camera AG

**LEICA CAMERA AG** is an internationally operating premium manufacturer and retailer of camera systems and sports optics products. For more than 100 years, we have been developing precision optical instruments that enable a unique viewing experience and constantly set new technological standards. Our continued success is based on the knowledge, professionalism and above-average commitment of our approximately 1, 800 employees. Worldwide, we operate a growing retail network of 80+ Leica Stores - the heart of our customer experience. The wholly owned subsidiary sells our products and services to the specialist trade as well as directly to the end-customer through its own operated Leica Stores.

**Posizione**:

For our Store in Naples, we are looking for you as an experienced and dynamic **Store Manager (f/m/d)

**ABOUT THE ROLE

As the Store Manager, you are responsible for proactively managing the Store performance by leading and motivating the team to achieve budgetary success and setting high standards of store presentation and service levels.

The standards of the store team, their performance, the service and experience they provide to the customer, together with the results they achieve are all down to your excellent management skills as the Store Manager.

**KEY ACCOUNTABILITIES**:

**Sales and Service

- Lead the team to achieve store goals by positively communicating sales and service targets as well as results on a daily basis in morning briefings and providing updates during the day - ensure that the team members understand their collective and individual roles in delivering on the store sales and profitability targets.

- Provide in depth KPI analysis and take corrective measures where necessary.

- Lead local store marketing and customer engagement initiatives to reach out to new and existing customers within our target customer groups, monitoring the success of these in terms of sales generation.

- Foster a culture of sales and service excellence in the team, exemplifying The Leica Way in all customer interactions, making each purchase a memorable experience.

- Act as a role model for the team, personally exemplifying the level of service expected from them at all times.

- Monitor individual performance, carry out sales and service observations, deliver coaching and, where necessary, use performance management to improve results.

- Ensure you are the brand and product expert with a knowledge that is second to none.

- Deal with complaints and customer problems in an effective, pleasant and professional manner, in keeping with our brand values and securing a positive outcome.

- Lead the team to build and develop a commercial client list through excellent customer relations management skills.

**Stock control, systems and security

- Monitor performance of products to maximize sales opportunities.

- With the support of the team, evaluate stock levels daily and ensure they do not drop below minimum required quantities.

- Liaise with the Sales Support team and place stock orders promptly to secure product availability at all times.

- Ensure all cash, POS and other systems procedures are strictly adhered to and properly executed by all team members.

- Take ownership and lead on driving improvements across all areas of the store.

- Ensure all staff maintain stockroom standards, returning stock to the correct position and in a saleable condition.

- Ensure inventory and security procedures are followed in order to prevent loss and theft.

- Monitor and deal with any stock level discrepancies and inconsistencies.

- Understand, properly execute and support in the proper execution of all systems, POS procedures and departmental operating procedures.

**Store operations

- Manage the store from the front, ensuring daily operations and functions are carried out in line with the Leica policies and procedures.

- Plan and manage staff rotas, including holidays and sickness absence to ensure the store is effectively resourced, sales goals are met and expenses are kept down.

- Ensure optimum floor coverage at all times by consistent control of breaks, lunches and selling support duties.

- Lead the way in departmental briefing meetings and training sessions.

- Allocate daily tasks and responsibilities to the team and ensure these are completed

- promptly and satisfactorily.

**People

- Motivate and lead a store team of two/three employees

- Ensure all staff adhere to our Brand Values, dress code and company standards.

- Create a culture of continuous learning and improvement within the store team; deliver coaching, training and development as well as performance management if required.

- Supervise the development of the store team to maximum potential. Actively coach the sales team in sales optimization techniques and ensure a training program is in place for these as well as customer service, policies, procedures and prod