Store Manager Ferrara Ferrara

Store Manager Ferrara
Ferrara
Emilia Romagna, Ferrara

Nespresso, Leader mondiale nel caffè porzionato, è da sempre sinonimo di qualità e lusso.

Partiti come pionieri nel 1986, abbiamo rivoluzionato il modo in cui milioni di persone gustano il caffè.

**Position Snapshot**:

- Nespresso in Italy, Boutique Ferrara

- Full Time

- Relevant experience in team performance management (coaching and feedback)

- 3-5 years of experience in direct customer sales;

**Position Summary**:

Boutique Manager drives the Boutique to reach sales/profit targets and reinforce customer's loyalty by provinding an outstanding customer experience.

He/she will be responsible to guarantee the perfect execution in delivering the sales strategy, boutique operations and compliance.

**A day in the life of. . .

Boutique Manager**:

- Lead sales and service in Boutique;

- Achieve the sales and profitability targets by an effective setting and day-to-day monitoring of commercial goals and providing action plan to close eventual gaps;

- Optimize the use of Boutique resources to keep under control cost efficiency: holidays, overtime management, effective workforce planning, maintenance costs, scope of supply for tasting and visual;

- Motivate & lead the team in providing an outstanding Customer Experience to ensure the loyalty of our clients;

- Create action plans to increase business performance or service quality;

- Provide insights and feedback to Area Manager to insure the client voice and needs are included in all initiatives;

- Ensure the effective management of back-office operations by following local and global boutique guidelines and procedures, ensuring consistency and compliance;

- Create a high performing team by countinously aligning the team on Boutique and Individual perfomance (Boutique KPIs);

- Sustain the development of individuals by a costant training, feedback, mentoring and coaching;

- Manage and follow up of low performers;

- Act to perform the recruiting process for Boutique staffing.

**What will make you successful?

**:

- Basic Knowledge of local employment terms and regulations;

- Business and customer oriented;

- Passion and interest in Nespresso products and in coffee;

- Create a climate of trust in which people want to do their best;

- Coach the team and give direct actionable feedback;

- Leverage performance, development and talent processes to build people capabilities;

- Attention to detail;

- Excellent communication skills;

- Multitasking and problem solving attitude;

- English speaker;

- University Degree or equivalent;

- Willingness to work with challenging hours: evening shifts, Saturday or Sunday shifts, at opening and closing times.

In Nespresso farai parte di una comunità eterogenea che condivide gli stessi valori di inclusione e diversità, tutt? guidat? dall'obiettivo di creare un impatto positivo sulle persone e sulla natura.

Crediamo che l'unione di talenti diversi ci dia un maggiore spirito creativo e innovativo per continuare ad offrire esperienze di caffè uniche.