Store Operation Manager New Opening Boutique Lusso Malpensa Bardi

Store Operation Manager New Opening Boutique Lusso Malpensa
Bardi
Emilia Romagna, Bardi

RETAIL SEARCH SRL - International Head Hunting For Fashion and Luxury Goods Job Description: Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business-driving initiatives. Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He/she provides "Manager on Duty" coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S. A on the sales floor as needed. He/she will receive advanced training by HQ and participate in punctual seminars. Missions Description: Stock Management & Logistics Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments etc. ), including ecommerce shipping to Regional Digital warehouse. As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification. Organize inventory management (weekly cycle counts and annual inventory). Process/Internal Control In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates). Be responsible for staff training on policy & process. Care Services (Repairs & Returns) Supervise all after-sales requests: monitor client correspondence and follow up with administrative tasks. Review after-sales reports and initiate action plans as needed. Be responsible for staff training on Care Services guidelines. Till & Cash Management Be responsible for expense control. Store Systems Referent Be the referent for all "back-office" tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count): ensure staff training, adoption, and correct use in the store. Realize ad hoc demands concerning equipment/application access in E-services. Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc. ). Facilities Management Maintenance and store upkeep. Profile Required: This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes: Strong understanding of Customer Service needs and Customer priorities. Innovative, proactive, and strategic. Team-focused with a desire to collaborate effectively. J-18808-Ljbffr