Store Supervisor , Verona Verona

Store Supervisor , Verona
Verona
Veneto, Verona

What to Expect

As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets.

You have shown an aptitude and bias towards developing and guiding people to excel in their jobs.

You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers.

You will be challenged to support your team through training, coaching, motivating and analyzing sales performance.

You have a keen eye for operational details and the skills to drive changes and improvements in the team.

You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

In qualità di Store Supervisor, sei un membro energico ed altamente performante del team di direzione del tuo mercato, che riporta allo Store/Area Manager del tuo paese e che è responsabile dell'esecuzione impeccabile della tua location, per raggiungere tutti gli obiettivi.

Hai dimostrato un'attitudine e una propensione a sviluppare e guidare le persone ad eccellere nel loro lavoro.

Sei un/a leader in prima linea che viene coinvolto nelle attività quotidiane del suo team, nelle operazioni del negozio e nei rapporti con i clienti.

Affronterai la sfida di sostenere il tuo team attraverso la formazione, il coaching, la motivazione e l'analisi delle performance di vendita.

Hai un occhio attento ai dettagli operativi e le capacità di guidare i cambiamenti ed i miglioramenti nel team.

Sai operare in modo indipendente, sempre rimanendo in stretta collaborazione con la leadership Vendite e Consegne del tuo paese.

**What You'll Do

Business Performance & Health

- Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location

- Display a hands-on approach by consistently coaching, training and developing Advisors at your location

- Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market

- Analyze data and collaborate with Store leadership to track and manage progress

- Maintain operational overview and translate business needs to actions on the floor

- Constantly search for improvement.

Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.

- Participate in all delivery related activities when and as needed

- Champion change management in your store and local market

- Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores

- Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

- Responsible for ensuring all employees provide a best in class customer experience for every customer

- Ensure all employees align with Tesla's Dress Code and Grooming Guidelines

- Partner with store leadership and operations team on any key events or demand generation activities as needed

- Manage customer escalations quickly and effectively

- Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission

- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem

- Ensure facility maintenance and showroom presentation adhere to the brand standard

- Control store expenses continually striving to reduce costs

Employee Engagement & Development

- Observe, review and continuously provide feedback on employee performance

- Coach and mentor staff, introduce best practices and enable inclusion and team culture

- Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team

- Support, implement and provide follow-up for all training

- Assist with recruitment activities as needed

- Ensure all employees adhere to Tesla policies and procedures

- Escalate all people issues to store leadership in a timely and effective manner

Performance e salute del business

- Collaborare con la leadership del negozio per comunicare ed eseguire la visione, le esigenze di business e le strategie nella tua sede

- Mostrare un approccio pratico allenando, formando e sviluppando costantemente gli/le Advisor nella propria sede

- Partecipare a e/o condurre tutte le attività di vendita, di consegna e di gestione del personale sotto la supervisione della leadership Vendite e Consegne del tuo mercato

- Analizzare i dati e collaborare con la leadership per monitorare e gestire i progressi

- Mantenere una visione d'insieme op