Store Supervisor , Verona Verona

Store Supervisor , Verona
Verona
Veneto, Verona

As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating, and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

What to Expect As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating, and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

What You'll DoBusiness Performance & Health

Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your locationDisplay a hands-on approach by consistently coaching, training, and developing Advisors at your locationParticipate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your marketAnalyze data and collaborate with Store leadership to track and manage progressMaintain operational overview and translate business needs to actions on the floorConstantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions. Participate in all delivery related activities when and as neededChampion change management in your store and local marketEnsure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scoresDemonstrate ability to seamlessly cover daily store management duties as neededCustomer Experience & Brand Management

Responsible for ensuring all employees provide a best in class customer experience for every customerEnsure all employees align with Tesla's Dress Code and Grooming GuidelinesPartner with store leadership and operations team on any key events or demand generation activities as neededManage customer escalations quickly and effectivelyEmpower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's missionDemonstrate mastery of presenting, selling and delivering the entire Tesla ecosystemEnsure facility maintenance and showroom presentation adhere to the brand standardControl store expenses continually striving to reduce costsEmployee Engagement & Development

Observe, review and continuously provide feedback on employee performanceCoach and mentor staff, introduce best practices and enable inclusion and team cultureProvide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the teamSupport, implement and provide follow-up for all trainingAssist with recruitment activities as neededEnsure all employees adhere to Tesla policies and proceduresEscalate all people issues to store leadership in a timely and effective mannerWhat You'll BringStrong sales performance and understanding of the business and productsTrack record of coaching and mentoring sales or operational rolesIn-depth knowledge of sales processes and ability to drive employees to exceed targetsStrong organizational skillsUnafraid to question and take leadAbility to influence stakeholders and peersExcellent communication skills in English and in local languageConfident in learning and adapting to multiple technologiesPassionate about Tesla's missionValid driver's licenseTesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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