Strategic Account Manager Milano

Strategic Account Manager
Milano
Lombardia, Milano

If you're here, it's because you're looking for an **exciting ride**.

A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.

We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together.

**Not your usual app**. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170, 000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 26 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

**What makes our ride unique?

**Our culture and strong values.

- We have an ''office-first'' culture and we place collaboration at the center of everything we do!

- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift!

- We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).

- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

**Our career development philosophy.

- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.

- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams!

- We embrace opportunities to move the needle and make an impact beyond our scope.

**Our commitment to being a force for good.

- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.

- We invest in doing good by dedicating time and resources into social and environmental initiatives.

- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision**:To give everyone easy access to anything in their cities. **And this is where your ride starts.

**YOUR MISSION

Glovo is built on the belief that, by giving amazing service to our partners, we will be able to change the On-Demand delivery market.

How are we doing this? By thinking big and paying attention to small details. Glovo's core product is a hyperlocal marketplace featuring the best restaurants in each city and delivery in less than 60 minutes. We believe though that most restaurants and stores will opt for a strategy that combines marketplaces with their own channels, and we want Glovo to be the delivery partner of choice for all of our partners' deliveries.

**THE JOURNEY

- Be the country manager for On-Demand - this primarily means sales and account management, but you will also have a role 360* role and help to coordinate financial control and profitability, operational needs, necessary tech developments/ adaptations, etc.

- Act as the bridge between the local AM team and On-Demand HQ

- Prioritize top accounts, identify the solutions that each partner needs (working closely with local AMs), and develop an action plan for how to target and pitch them

- Build proposals and lead contract negotiations to establish a strong working partnership grounded on sustainable economics for both parties

- Management of the activation and onboarding of partners during the implementation phase to ensure that they can operate independently

- Own the relationship with the partner for everything related to the On-Demand solution

- Share feedback from partners with product and operations teams to generate improvements

- Monitor financials in the country: pricing strategy, implementation costs, and continuous profitability through operation costs and recurrent sales

**WHAT YOU WILL BRING TO THE RIDE

- Minimum 5 years of experience in Account Management and/or Business Consultancy

- Problem solver, data-driven, analytical

- Project management skills, proactive, highly organized, and detail-oriented

- Customer-oriented with strong commercial skills

- Ability to understand complex software needs and translate between restaurant partners and technical teams. Comfortable working with technical product and API integration teams.

- Accountability and ownership for projects from start to finish - can understand the entire funnel and identify where to take actions

- Good communication and interpersonal skills

- Motivated by working in a high-growth and high-performance start-up with a fast pace and multiple responsibilities

- Fluent in Italian, working proficiency in English

**We believe driven talent des