Subject Matter Experts Leader, Europe Milano

Subject Matter Experts Leader, Europe
Milano
Lombardia, Milano

Focused on enhancing the **customer experience**, can provide strategic insight and competitive advantage.

Liaises with the global and Regional Segment teams and R&D functions to ensure SMEs maintain and expand excellent specialist competencies.

Key Responsibilities

- Cooperate with Segments and R&D to align on **key competences and technical knowledge** to be developed within the function

- Ensures** active specialist support **throughout the sales and service execution chain.

- Design and regulate **troubleshooting policies** in the fields of Instruments, Software and Applications

- During field execution, interacts with the Customer as a **solution provider**, based on a Business Partnership approach to influence an excellent Customer Experience

- Liaise with Country CSE and FAS to ensure correct **escalation procedures**:

- Ensure pan-European **operational effectiveness** during task execution at country level

Requested Competences

**Education

- Bachelor's Degree or above, or equivalent combination of education and experience.

Master/PhD degree is a plus.

**Leadership

- Professional and Ethical attitude, with high Integrity.

- Possess excellent **leadership skills**, proactive mindset with strong sense of responsibility and **ownership**.

Execute managerial skills to enhance a determined focus on **strong performance** and teamwork to achieve organizational goals.

- Strong global, multi-cultural leadership.

Foster **collaboration** and teamwork in a **complex, fast-paced, changing environment** to deliver value-added results to the organization.

Collaborate well with all PKI organizations.

- Demonstrate exceptional **communication** / presentation skills in verbal and written communications, following generally accepted rules of style and form.

- Attract, develop and maintain top **talent** / performing teams.

Execute management through coaching.

- 5 years+ experience leading a technical team such as FAS or R&D function.

**Financial Acumen

- Prepare and manage a realistic **growth** **AOP / budget**:

- Accurate **forecasting** capability

- Understand all facets of a **P&L**, Balance Sheet and Cash Flow statement

**Business

**Acumen

- Commercial **acumen** to help with market, product, customer strategy as well as selling skills in product line marketspace with relevant experience

- Advocate of customer experience: ability to define and promote added value solutions for customer.

- Effective **knowledge** of PKI products, services and end-market strategies as well as of selling tools.

**Competitor's** and **market** knowledge are critical.

- Set and exceed growth **commercial plan** through effective organizational design and deploy of resources to grow.

**Change Management

- Open to **change** and new information; adapt behavior and work methods in response to new information and changing conditions.

Adjust rapidly to new situations warranting attention and resolution; willing to **champion** new ideas and methods.

- Ability to lead major change management **projects**, such as acquisitions, divestitures and reorganizations.

- Implement enterprise wide sales **initiatives**.

- Strong at change management **communication** plans cascade.