Supervisor Lazio

Supervisor
Roma
Lazio, Lazio

Presentazione dell'azienda

Today, Jimmy Choo encompasses a complete luxury lifestyle brand.

Women's shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men's shoes.

CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world's most treasured luxury brands.

Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide.

Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.

Descrizione del posto (Mansioni)

Jimmy Choo is currently recruiting a Supervisor for the Concession in La Rinascente Rome.

Main responsibilities include:

- Supporting the Flagship Management team in reaching targets and KPI's and ensuring that the team are effectively managed

- Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony

- Assisting the Management Team in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated

- Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty

- Ensuring the efficient running of the boutique following directives and procedures as set by Retail Excellence, the Management Team and the Company

- Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this

- Ensuring that customer complaints are promptly and successfully resolved

- Supporting the Management Team with successfully running and managing the day to day operations of theboutique including but not limited to customer relationships, team management, store administration, stock management and visual merchandising

- Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy

- Assisting in organising and managing stock takes as and when required

- Actively monitoring the team ensuring thatmerchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique is maintained at all times

- Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets

- Actively insuring the implementation and adherence of Jimmy Chooprocedures, standards and policiesas outlined in Retail Excellence and as communicated by the Company within the Flagship

- Supporting the team in monitoring and managing allHealth and Safety and Security issues in accordance with Jimmy Choo procedures

- Supporting with any back of house and administrative operations as requested

- Demonstrating flexibility by supporting with any other ad-hoc duties as might reasonably be required in the successful running of the store

- Dealing with general repairs and follow ups

Profilo

Competencies and Experience Required:

At least 3 years demonstrable experience with a recognised luxury brand

Excellent communication skills both written and verbal

Fluent English

Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint

Knowledge and understanding of the luxury market, customer service and fashion

Successfully able to handle multiple demands and competing priorities in a multinational business

Seeks opportunities to be proactive and pre-empt boutique and team issues

Demonstrates respect, leadership capabilities and regularly exceeds expectations

Shows innovation and initiative

Chinese Mandarin, Chinese Cantonese, Russian, Arabic speakers a plus