Supervisor, Technical Applications Specialists - Emea Qpcr Milano

Supervisor, Technical Applications Specialists - Emea Qpcr
Milano
Lombardia, Milano

Work Schedule

Standard (Mon-Fri)

**Environmental Conditions

Office

**Company Overview**:

Join Thermo Fisher Scientific Inc. and be part of a team that values your contribution to groundbreaking advancements in cancer research, environmental protection, and food safety. Your role will not only make a tangible difference in the world but also foster your professional growth and career aspirations.

**Responsibilities**:

- Lead and guide a team of Technical Application Support Scientists to achieve strong performance and career development.

- Boost customer experience and drive business growth to attain revenue targets.

- Encourage and empower your team to excel in customer happiness and business objectives.

- Develop and implement the long-term vision and strategy for the Services and Support Team.

- Manage workload and schedules to meet goals and optimize resources.

- Report on performance metrics and provide variance analysis.

- Ensure effective communication within the team and across the company.

- Resolve customer issues and complaints.

- Ensure compliance with standard operating procedures.

- Lead projects to successful implementation.

- Transform customer experience through new support tools and processes.

- Actively drive growth and stimulate new business.

- Recruit, retain, and develop talent.

- Establish annual priorities and goals for the team.

- Implement process improvements to improve service and support.

- Maintain relationships with international contacts.

- Collaborate with other functional groups to ensure smooth operations.

**Requirements**:

- Education: BA/BS or equivalent experience required; advanced degree or equivalent experience in life sciences preferred.

- Experience: 5+ years in a similar field; 0-5 years of leadership experience.

- Strong numerical reasoning, scientific proficiency, and technical support experience.

- Outstanding communication and interpersonal skills, with the ability to successfully engage with customers, colleagues, and partners at all levels.

- Proficient in Microsoft Office and capable of clear, concise communication.