Supplier Ticket Management Lazio

Supplier Ticket Management
Roma
Lazio, Lazio

Title: Supplier Ticket Management Location: Rome, IT

Are you our new Supplier Ticket Management Advisor? Who we are looking for: We are looking for recent Graduates in Engineering (or young technicians with a mechanics Diploma) to support one of our key customers, a leader in the mobility solutions industry, in the technical helpdesk activities. We are strongly committed to talent management and development and we are searching for young professionals ready to start a challenging career path, offering them a consistent professional growth within our consultancy activities and services applied to the vehicles.

Duties and Responsibilities: Support the assistance network through the management of the support tickets. Main duties and responsibilities include:

Use of the Customer authority IT system; Support for managing and solving user issues; Management of operational authority requests (e. g. , support on procedures to follow); Authorization requests. Support for case management opened by:

Customer; Customer Service; Legal; Technical Service. Contact the network where the vehicle is hospitalized to:

Verify that the network has uploaded the technical claims in the authority tools; Manage requests for mechanics authorizations; Reverse the fees in case of car stops declared unrepairable (wreck) or expired contracts; Verify contract extensions. Requirements: Bachelor or Master degree in Engineering (Mechanics, Electronics, Automotive, etc. ) or Mechanics Diploma; Teamworking; Initiative and independence; Excellent verbal and written communication skills; Interpersonal skills; Results-oriented mindset; A flexible and yet structured approach; Ability to handle multiple tasks, think and plan ahead, and build in contingencies; Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements; High level of computer literacy, especially MS Office; Working pattern: Rome.

What we offer: We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

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