Supplier Ticket Management Lazio

Supplier Ticket Management
Roma
Lazio, Lazio

Are you our new Supplier Ticket Management Advisor? **:

**Who we are looking for**:

We are looking for recent Graduates in Engineering (or young technicians with a mechanics Diploma) to support one of our key customers, leader in the mobility solutions industry, in the technical helpdesk activities. We are strongly committed to talent management and development and we are searching for young professionals ready to start a challenging career path, offering them a consistent professional growth within our consultancy activities and services applied to the vehicles.

**Duties and Responsibilities**:

Support the assistance network, through the management of the support tickets.

Main duties and responsibilities include:

- Use of the Customer authority IT system;

- Support for managing and solve user issues;

- Management of operational authority requests (e. g. support on procedures to follow);

- Authorizations requests.

Support for case management opened by:

- Customer;

- Sales referent;

- Customer Service;

- Legal;

- Technical Service.

Contact the network where the vehicle is hospitalized to:

- Verify that the network has uploaded the technical claims in the authority tools;

- Manage requests for mechanics authorizations;

- Manage penalty charge disputes;

- Reverse the fees in case of car stops declared unrepairable (wreck) or expired contracts;

- Verify contract extensions.

**Requirements**:

- Bachelor or Master degree in Engineering (Mechanics, Electronics, Automotive, etc. ) or Mechanics Diploma;

- Teamworking;

- Initiative and independence;

- Excellent verbal and written communication skills;

- Interpersonal skills;

- Results orientation mindset;

- A flexible and yet structured approach;

- Ability to handle multiple tasks, think and plan ahead and build in contingencies;

- Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements;

- High level of computer literacy, especially MS Office;

- Languages skills: Italian, English;

**Working pattern**:

Rome.

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6, 000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

- Warranty & Technical

- Parts & Service

- Retail Performance Management

- Customer Engagement

- Fleet & Mobility

**What we offer**:

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.