Support Specialist Milano

Support Specialist
Milano
Lombardia, Milano

Job Description**:

REF12593B

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class.

More than 30, 000 global employees rely on our team to support the systems and tools integral to NielsenIQ's success.

We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.

**What you'll do

- Performs troubleshooting as required.

Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

- Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.

- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.

- Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.

- Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.

- Escalate issues to appropriate teams within IT as needed.

- Manage incoming help tickets and assign appropriately.

**We're looking for people who have

- Minimum 3+ years continuous technical support experience.

- Knowledge and experience troubleshooting these specific platforms: Exchange Online and M635, Teams, OneDrive, Sharepoint, Power Apps, Intune and Yammer.

- Good IT level skills around supporting workstations, Windows 10, 11.

Office 365

- Good knowledge in supporting workstation software and hardware infrastructure

- Good English communication skills, with the ability to effectively interface across cross-functional technology teams and the business

- Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.

- Desired certifications CompTIA A+, ITILv3

Additional Information

**About NielsenIQ

NielsenIQ is committed to hiring and retaining a diverse workforce.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.