Support Specialist 1St Level Milano

Support Specialist 1St Level
Milano
Lombardia, Milano

Ready to be our next BlueRock-er? Let us whisper that beyond outstanding skills and expertise, we take pride in our values that lie within BLUEROCK:

Bottom-up approach : we encourage various ideas and opinions at all levels, which can bring the "Aha! moment" to the table.

Laughter: sharing funny stories or making jokes with each other is in our DNA.

Upbeat: together we spread positive vibes to our working environment.

Enthusiastic: we find the language of love and passion in what we are doing.

Result-oriented: we manage to define the most effective path to achieve our goals.

Ownership: taking ownership is our favorite. We are trusted every step of the way.

Challenges fearless: our approach to challenges is remarkable. We fight without fear!

Knowledgeable: we are always thirsty for knowledge and constantly invest in our expertise.

BlueRock TMS- Smarter all the wayBlueRock TMS is a leading provider of transportation management solutions, dedicated to delivering top-tier customer experiences and innovative solutions. We are expanding our operations in Milan, Italy, and are looking for skilled and experienced Customer Support Specialists to join our team. Going the extra miles is the mindset embedded in our DNA. As a BlueRock-er, your benefits will include but not limited to:

Company devices (Macbook)Employee Participation PlanEmployee Referral ProgramCommuting allowanceLunch meal voucher each day of attendance at our Milan offieOpportunities to take initiative and gain hands-on experience. Our motto: You learn by doingA vibrant international working environmentBroaden your working experience in Europe, North America, and the Middle East. By having bottom-up responsibilities and self-development opportunities, you will aim for significant impact and also maximise your potential. You will find yourself comfortable in our international team with high spirits working in a result-oriented and challenging environment. Last but not least, you will also have fun and more flavours are waiting for you to enjoy as part of the Bluerock TMS team!

How you will pave the way of your future with BlueRockJoin us as a Customer Support Specialist (1st Level) to provide frontline support to our customers, ensuring quick and effective resolution of inquiries and issues. You'll work closely with our Support team to ensure seamless customer service.

How you can make an impact:

Customer Support: Provide accurate information and support to customers, resolving issues on the first contact whenever possible. . Technical Knowledge and Troubleshooting: Perform initial troubleshooting and diagnosis of technical issues. Platform Monitoring and Communication: Document customer interactions and technical issues in the support ticketing system accurately and comprehensively. Continuous Improvement: Participate in ongoing training and development to maintain and enhance technical and customer service skills. Our hiring process Hit Apply button

30 minute Join a 30 minute video call in the Introduction Interview

Create a win-win: learn more about each other from multiple interviews

Receive our job offer and prepare for your exciting journey with BlueRock TMS!

BlueRock TMS is an equal opportunities employer. We take pride in our diverse workforce and inclusive workplace. Within a small team of open-minded talents, we ensure an attractive learning environment that you are looking for! Who you are and beyond:

Bachelor's degree in Computer Science, Information Technology, or a related field, or currently pursuing a degree. Strong interest in IT infrastructure and SaaS products. Ability to handle stressful situations and manage customer expectations effectively. Strong problem-solving and analytical skills. High level of empathy and customer-centric mindset. Ability to work independently and as part of a team. Excellent organizational and time management skills. Share more about what you have and what you're eager to grow into:

Basic knowledge of JSON configurations and business rules management (e. g. , OpenL)Familiarity with support tools and systems, such as ticketing and monitoringExcellent written and verbal communication skills in English; additional languages are a plus. Familiarity with the logistics sector