Supporto Informatico BOLOGNA

Supporto Informatico
Bologna
Emilia Romagna, BOLOGNA

Record, track, and prioritize support requests in the ticketing system.

- Diagnose and resolve hardware, software, and network-related problems for end-users.

- Assist users with software installation, configuration, and troubleshooting.

- Collaborate with higher-level support teams for complex software-related issues.

- Manage user accounts, including password resets, access permissions, and account creation/deactivation.

- Perform routine maintenance on desktops, laptops, printers, and other peripherals.

- Maintain and document troubleshooting steps and resolutions for recurring problems.

- Communicate technical information effectively to non-technical users.

- Collaborate with other IT support levels and teams for issue resolution.

- Provide basic IT training and orientation to new employees.

- Ensure compliance with IT policies, procedures, and security protocols.

**Qualifications**:

- High school diploma or equivalent; additional technical certifications a plus.

- Proven experience in a Level 1 IT support role at least 1-2 years.

- Strong problem-solving skills and attention to detail.

- Excellent communication and customer service skills.

- Basic understanding of networking concepts and operating systems.

**Job Types**: Full-time, Contract

Contract length: 12 months

**Salary**: €120. 00 - €130. 00 per day