Team Lead (M/F/X) Customer Service - Italy Bardi

Team Lead (M/F/X) Customer Service - Italy
Bardi
Emilia Romagna, Bardi

Your Tasks**:

- You will manage a team of round about 10 employees

- You will orchestrate the schedules and allocate the tasks of the Customer Service team on a daily basis to ensure the best service to our patients in terms of availability and quality of support

- You are responsible for performance, regularly monitoring the achievement of our KPIs collectively and individually

- You create a positive work atmosphere and know how to motivate employees and get them to find solutions independently

- You are a driving force in the improvement of our processes and will report directly to the Country Manager

**Your Skills**:

- You have experience working within a digitalized customer service platform

- You are fluent in Italian and English

- You know Zendesk or an equivalent customer service software and are comfortable with CRM tools and Google Drive

- You have the ability and the experience to coordinate a team of about ten people in a structured way (standup, meetings, 1:1)

- You are curious, and have the ability to appropriate the necessary knowledge related to our telemedicine service

- You are patient-oriented and solution-oriented and you make proposals to continuously improve the patient experience

**What we offer**:

- Your reward: You define what you earn; we offer you an attractive commission model, which reflects your performance

- Your workplace: You will find our headquarters in the heart of Milan

- Your flexibility: You can expect digital workflows, flexible working hours and home office days

- Your appreciation: Besides weekly Q&A sessions with our management we always celebrate our successes together

- Your smile with DR SMILE: You get your Aligner treatment for only 300€ and we also have special conditions for Family & Friends

**Your Application**:

**About us**:

DR SMILE is one of the fastest-growing digital healthcare startups in Germany.

We specialize in cosmetic teeth straightening with innovative clear aligner technology and strive to be the first dentist chain you really love.

With innovative 3D printing technologies, telemedicine capabilities, and a network of aspiring doctors, we create novel and contemporary solutions to provide high-quality dentistry.

We aim at being the first real lifestyle brand within the dental market, a market that hasn't received real disruption ever since its inception.

Our goals are high, we're hungry for success and our patient's happiness is our daily motivation.

We offer flat hierarchies, a fast-paced environment, wonderful co-workers, and an impeccable learning experience.

Ready. Steady. Smile!