Team Leader - Castelromano Lazio

Team Leader - Castelromano
Roma
Lazio, Lazio

Location**:

Roma, IT

ID: 6129

**POSITION**: TEAM LEADER

**ROLE & RESPONSIBILITIES**:

He/she remains active part of the sales force, with sales & CRM targets;

Commissions on sales, but taking over responsibilities on some specific tasks;

No direct people management; the Team Leader will manage specific tasks (i. e.

CRM calling campaigns, prospect registration and follow-up, action plan on cross-selling.

);

Point of reference for Client Advisors on all store policies and procedures;

He/she is capable of managing sensitive situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints) when other managers are absent;

Ensure the appropriate onboarding of new hires;

Supports Store Manager/Team Manager in allocating duties and responsibilities to Sales Associates and schedule shifts;

Performs the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations;

**KEY COMPETENCIES**:

Top performer in sales and KPIs;

Capable of being an agent of change with an impeccable colleague team worker approach;

Good sense of organization;

Very good understanding of how the store operates at any level and all procedures;

Excellent knowledge about the functioning of all CRM activities.