Team Leader Outbound Vimercate

Team Leader Outbound
Vimercate
Lombardia, Vimercate

Through evolution and acquisition, today Webhelp is a 50, 000 people-strong global leader in business process outsourcing (BPO).

We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels.

Our outsourced services have also expanded to include payment management, sales and marketing services.

We're currently looking for a TEAM LEADER OUTBOUND for our Vimercate site to join our successful team.

**Posizione:**:Sales Management - Manage and drive sales team target and performance -The Sales Team Leader will be responsible for training, managing and motivating the assigned Sales Team, coordinating the activities in a proactive and strategic way in order to achieve the pre-estabilished business objectives - Develop the sales team through coaching and training and identifying skills gaps - Plan, conduct and document coaching and training sessions in order to develop agents skill and knowledge to improve sales performance - Measure and manage the Sales Agent team to ensue out-of-line situations are immediately addressed - Communicates information in a timely, accurate and understood manner to all sales team members - Ensure that all Human Resources policies and procedures are observed Communication and Feedback - Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers.

- Ensure regular feedback is given to Sales Agents with regards to action plans that have been set - Ensure all relevant business communications are communicated to the sales team as and when required.

Reporting and Administration - Sign off Sales Agents timesheets on a weekly basis.

- Track and accurately update operational performance files for Sales Agents on a weekly basis.

- Compiling and sending reports as required by the business for relevant updates.

Customer Satisfaction - Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback.

- Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate.

- Dive sales teams performance on systems and all metrics in accordance to the contractual obligation.

**Requisiti:**:Skills & requested profiles: - 2 - 3 years experience driving Sales performance in a Team Leader/Supervisory rol - Experience in an environment using a dialer (Nice CXOne/Avaya/Cisco/Others would be advantageous) - Must have outbound sales experience working towards a target - Experience in coaching of sales team - Analytic skills - Fluent in English - High School level

**Altre informazioni: