Team Leader Sales Support Hard Asset, Italy Milano

Team Leader Sales Support Hard Asset, Italy
Milano
Lombardia, Milano

Team Lead -Sales Support Hard Asset

**Day to day**:

- Lead a team of Sales Support Analysts and providing guidance in their day to day functions, including assisting with resolution of escalated contract issues

- Mentoring and development of team members through coaching, monitoring of activity, and ensuring adherence to all DLL policies, practices, and procedures

- Performance Management responsibilities, including development and execution of DLL Core Values with members, administration of timekeeping duties, and performance appraisals

- Manage and process transactional aspects of the Structured Sales Support workflow from Application through preparation for of Contract Activation.

- Ensures that Sales Support Analysts are proactively supporting the External Sales and Inside Sales team with administration while commercial teams focus on origination.

- Work with your team and other leaders to improve processes and performance through Continuous Process Improvement methods

- Assist with system enhancement testing and implementation when needed

- Act as Department liaison on matters involving other areas of the company

- Maintain high-level understanding of the vendor programs and all processes

- Receive and, when necessary, handle customer queries

- Analyze the client intentions/needs in close cooperation with sales and translate the client's needs into a correct and timely solution

- Able to estimate opportunities and threats with customers/vendors in close cooperation with sales, in order to maximize and optimize financial results

- Execute non-standard activities to ensure correct handling, implementing and output of incidents and exceptions

**Essentials**:

- Bachelor's degree a plus (or comparable business experience)

- Experience in a team leader role, including performance management and coaching

- Basic knowledge of accounting, processes and systems

- Industry knowledge Hard Asset

- Primarily focused on supporting the operations process in liaison with Operations

- Character of interaction with others is mostly instructional or informative

- Ability to think within the operational rules, regulations and processes and make recommendations on improvements wherever applicable

**We offer

- Two working days per year volunteering for a local charity.

- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.

- Flexible hours with possibility to work from home

- Career development opportunities: online learning, member development programs.

**Good to know**:

- The selection process may involve an assessment.

Job Reference: DLLIT00102