Team Manager Commercial Italy (M/F) Milano

Team Manager Commercial Italy (M/F)
Milano
Lombardia, Milano

Our company

SantéVet is the market leader in pet health insurance in France and Belgium, with established operations in Germany and Spain.

SantéVet was founded in 2003 in Lyon by Jérôme Salord and now employs around 350 people in Lyon, Lille, Barcelona, and Frankfurt.

SantéVet offers a simple but

comprehensive suite of pet health insurance solutions that are renewed annually and cover illness, accidents, and prevention through three complementary brands: SantéVet, Bulle Bleue, and Jim & Joe.

**Your working environment

Permanent contract Your working days: Monday to Friday with a flexible working schedule.

- Our office is located in the center of Milan.

Perfectly accessible by public transport.

**Y**our responsibility

Reporting to the Country Manager, your function will consist in helping us launch the activity of the International Sales Team in Italy and to achieve the expected objectives.

Moreover, you will ensure the development of your team's skills in compliance with the company's procedures and guidelines.

**What you will do**:

- Actively participate in the company's business strategy

- Collaborate with the HRBP to recruit, onboard, and support new employees on the Sales team.

- Lead and coordinate the sales team, implementing processes to ensure its efficiency and reach

the expected service level.

- Support and provide solutions to the team members, providing Individual and collective coaching

and follow-up actions.

- Workforce management with analytical skills and mindset to make data-driven decisions: forecasting

staffing, planning, monitoring, and analyzing KPIs and results.

- Deliver efficiency, customer satisfaction, and workforce effectiveness by implementing accurate

dynamics and metrics (call strategy, dialing rules optimization, smart scripting, CTI integration)

- Implement QA Productivity actions and include Conversation analytics (Call calibrations, mystery

calls, live chats).

- Lead and set up challenges to help motivate the team while hitting the company's goals.

- Participate in transversal and ad-hoc internal projects to support regional sales, delivery, or

workforce strategy initiatives.

- Promote and maintain the motivation of your team while keeping high commercial performance.

**Your profile

3 to 5 years of professional experience as a Call Center Sales Team Manager is required.

Experience in the insurance industry is preferred.

Fluency in written and oral Italian and English is required.

Local commercial culture knowledge with an international mindset.

Good working under pressure and goals oriented.

In-depth knowledge of business practices, ability to manage resources, organizational skills, and management systems are essential.

We are looking for a dynamic person with people management skills, proactive, curious, and a problem-solving mindset, looking for a new challenge, and building something from scratch.

**Our Benefits

We do our utmost to ensure that our employees arrive in the morning with a smile on their faces (and leave in the evening. . . ).

This is a challenge that has been more than met, as we should highlight the low turnover in our company!

**With us, you will find**:

- Great financial rewards: a generous package in line with your performance, ticket restaurant.

- A caring and friendly environment,

- The opportunity to be part of the opening of our Operations in Italy and find your dream team.

- Spacious and pleasant premises,

- Local management,

- Teleworking days,

- Great colleagues who are passionate, like you!

At SantéVet, we celebrate diversity and inclusion and encourage you to be authentic!

SantéVet does not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or marital status.

**You're still unsure to apply?

- 96% are satisfied to work at SantéVet

- 98% are happy about divided between personal life and professional life

- 95% work in a good atmosphere

- 96% of people recommend working at SantéVet

- "Priority to disabled workers and other beneficiaries of the employment obligation with equal skills"_