Team Manager (H/F) Milano

Team Manager (H/F)
Milano
Lombardia, Milano

We are recruiting a Team Manager for an international Fashion Company in Brussels (Belgium)

The role is based in Belgium and relocation support is provided

**Tasks**:

- Organise and coordinate a team of Client Advisors by supervising and monitoring calls,

- Ensuring that set objectives are achieved, motivating and coaching

- Manage and motivate the team to drive business

- Supporting the Client Services Manager in achieving business objectives, projects

- Put in place action plans to boost business and maximize product performance

- Manage on a daily basis the flow of inbound and outbound calls and make necessary adjustments, Support in staff planning

- Ensure policies, Brand standards, and guidelines are communicated and implemented

Profil:

- Availability to work shift based working patterns including Saturdays, Sundays and Bank Holidays

- Minimum 5 years management experience in a call centre or service centre environment, ideally within the luxury industry

- Advanced MS Excel skills

- Excellent communication skills

- Excellent analytical and quantitative skills

- Fluent in written & spoken English and Italian.

- Fluency in Spanish is an advantage

Work Location: One location