Team Manager - Rome Lazio

Team Manager - Rome
Roma
Lazio, Lazio

Overview

The Team Manager will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience.

S/he will assume oversight for the store when the Store Manager is not present.

The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

**Key Accountabilities

**Sales

Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.

- Manage and motivate the team to consistently achieve or exceed store sales target.

- Drive client development activities among individual team members to cultivate new and existing clients.

- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.

- Drive business through key product pillars and KPIs.

**Service

Execute in all things with a client-centric approach.

Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:

- Lead, model and coach based on client feedback.

- Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.

- Optimize hospitality and store amenities to create unique experiences.

- Take action on client feedback to improve client service.

**Talent

Attract, hire, and retain top talent to cultivate a climate of high performance.

- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

- Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent

- Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.

- Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

**Operational Excellence

Champion operations efficiency and effectiveness.

Challenge the standards to seek continuous improvement.

- Ensure exceptional operational support to drive sales and service.

- Manage efficient back of house and ensure consistency with established o perational procedures.

Identify and execute efficiencies and best practices

- Ensure compliance with all internal control procedures.

**Required Qualifications

- Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e. g. , hospitality).

- Proven track record in sales generation, managing the achievement of sales results.

- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.

- Flexibility to work in various roles based on business needs (i. e. , on the sales floor, operations, etc.

).

**Preferred Qualifications**:

- A college/university degree.

- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

LI-SM1