Teamlead - Administration & Management Of Customer Milano

Teamlead - Administration & Management Of Customer
Milano
Lombardia, Milano

Lectra Italia

**Teamlead - Administration & Management of Customer Orders (AMCO)

- Milan Office_

- We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4. 0 and supported by Lectra. Software, equipment, data and servicesAt Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4. 0 revolution with boldness and passion by providing best-in-class technologies. But it doesn't stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we're always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 2, 500 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

- **WHY IS THIS AN EXCITING OPPORTUNITY?

- Growing environment with ability to develop within a highly qualified team

- Working in a multi-cultural team and international company

- Working with well-known products and with very good references in this market

- **What is the role about?

- This position is dedicated to lead the management of customer orders and their administrative proceedings in close collaboration with all regional Sales, headquarters and Accounting

- It also contains the leadership of the various ways of communication from the Lectra production site to the customers vice versa in respect of accurate delivery of hardware.

- Key core processes to be owned are**:New orders processing**, **service contracts

- and licensing-management in accordance with Lectra policies & rules with specific corporate reportings.

- This leadership position requires excellent communication and management skills throughout cultural and organizational boundaries, accuracy regarding figures, dates and legal requirements on all contracts / invoices / data as well as sound knowledge of operations, order processing, invoicing and coordination of the whole delivery process including customs issues. The owner is responsible for all the above-mentioned performances, to thrive for operational excellence based on the given corporate environment and enables the team with disciplinary role to create an atmosphere of high performing and motivation.

- **What will your main tasks be?

- Validation of contractual documents, processing and invoicing of all types of sales orders and service contracts in close collaboration with Sales and Sales Operations based on corporate rules and tools

- Generating licensing keys with its administrative & logistic activities

- Monitoring of customers payments in close collaboration with Accounts Receivables department

- Monitoring the product shipment process including all customs issues in close collaboration with HQ production and HQ order management

- Providing corporate reportings e. g. service contract variations

- Generating continuous material improvements in efficiency and productivity of the working environment

- Manage and develop the team including adjustments on organizational structures.

**Position qualifications

- Organizational skills with the ability to work in details but also to be engaged in management discussions

- Very good analytical understanding and performs towards efficient and productive solutions

- Capacity to handle a multitude of ongoing issues and an incisive mind to ensure the ability to focus on priorities

- Is able to act and communicate on all hierarchy levels - within the company and towards customers

- Strong hands-on mentality and can-do attitude - solution oriented mind set

- Very customer-orientated; internally and externally

- Ability to cope with constant pressure without comprising standards by being well organized and with excellent time management skills

- Proficient in Microsoft Office, advanced Excel

- Excellent verbal and written communication in English

- Knowledge of Manufacturing company processes, as well as Software company process are beneficial

- Disciplinary people management experience

- Bachelor study or comparable education in finance/administration

- Minimum 3-5 years of applicable work experience in comparable international corporate enterprise structure

- Proven track record in generating material improvements in processes