Tech Support & Trainer Thermal Management Bardi

Tech Support & Trainer Thermal Management
Bardi
Emilia Romagna, Bardi

Social network you want to login/join with: Tech Support & Trainer - Thermal Management, Metropolitan City of Milan Client: Vertiv Location: Metropolitan City of Milan, Italy Job Category: Other EU work permit required: Yes Job Reference: e42f0e00e27e Job Views: 10 Posted: 02. 03. 2025 Expiry Date: 16. 04. 2025 Job Description: Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide. We are currently seeking a Tech Support & Trainer - Thermal Management to join our dynamic team in Tognana, Italy The local trainer has to assure a high level of technical knowledge to all the Thermal CEs, keep the relationship with Academy HQ to be trained and accredited to run Academy courses, and assure post-sales courses to customer engineers, distributors, and clients. He/she has to plan the training activities in agreement with the Service Delivery Director and the Academy Director. Due to his/her mission (delivering high level of tech knowledge), he/she has the duty to keep him/herself updated by continuing to make interventions in the field. What responsibilities will you have? Supporting and organizing the training schedule; Defining the homogeneous classes of participants through the assessment tests and the knowledge survey for standard and update courses; Educating trainees in remote self-learning through the Academy platform; Managing successful residential classroom training; On-site hands-on training or on-the-job training support; Taking care of closing courses, including the stage of final exams and related delivery of diplomas; Participating in all the train-the-trainer activities and courses arranged for the local trainers by the Academy (if he/she misses two of them, he/she will lose the accreditation); Accrediting customer engineers to work on the field for each product; Participating in the technical committees to develop training material if involved; If required, arranging training for customers under the Academy structure; If required, being available to travel and run courses in the Academy HQ; Delivering interventions in the field, focusing on challenging cases such as new product commissioning or repairs, complex installations/equipments, and so on. What are the keys to your success? Running at least 6 courses in a year in the Academy standard to maintain accreditation; Participating in and passing all the train-the-trainer courses (around 2/year); Assuring at least 1 week of training each month; Respecting the quality standards defined by the Academy HQ; Delivering monthly "added value" interventions in the field; Ability and availability to travel (10-20% of the time). If YOU embody these qualities and believe you are the ideal candidate, we invite you to apply and embark on building your future career in a thriving and supportive environment J-18808-Ljbffr